George Mathew Karian Sr. Design Leader | Blending UX Rigor with AI-Powered

Director Of Product Design

Contentstack

Jun 2022 - Current (4 years 3 months)

Director - Product Design

Contentstack

Jun 2022 - Current (4 years 3 months)

Brought in to champion Contentstack’s UX transformation as the company scaled from a single-product CMS into a sprawling, multi-product ecosystem (spanning CMS, Launch, Personalize, and AI Assistant). Directly led a high-trust, 13-member design team collaborating with 9 PMs and an engineering organization of over 400. By introducing a modern Triad operating model and spearheading the tokenized Venus 2.0 design system, we cut design-engineering friction and accelerated design delivery by 30%. Beyond driving the company's first AI-native workflow strategy and a full WCAG 2.1 AA/VPAT accessibility framework, I owned critical product overhauls—including a platform-wide Search reinvention that dropped search-related support tickets by 60% and di

Product Design Manager

Freshworks

Sep 2021 - Jun 2022 (10 months)

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Principal Engineer

Unisys India

May 2021 - Sep 2021 (5 months)

Manager - Product Design

Freshworks

Mar 2021 - May 2022 (1 year 3 months)

Managed the product design function for conversational UI, support automation, and agent productivity during Freshworks' critical pre-agentic AI phase. Managed the end-to-end conversation design system—including personality, tone of voice, fallback strategies, and multi-turn memory paths—while mentoring junior designers to build a high-empathy product culture. Directly owned the design strategy for the Freddy Chat Assistant, transforming complex dialogue modeling into a trusted user experience that autonomously resolved roughly 25% of customer requests and 31% of IT tickets. The resulting architecture drastically reduced internal support loads and served as the foundational experience blueprint for the company's subsequent GenAI Freddy AI r

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UX Architect - Unisys User Experience and Visualization

Unisys India

Nov 2013 - Sep 2021 (7 years 11 months)

Product SME , Scrum master and UX Lead (Global team ) for the highest visibility product offerings from Unisys. Managing UI design evolution across multi-generation and cross platform product releases Leveraging Human Computer Interaction methods to work on business initiatives aimed at innovation and quality excellence Developing UI roadmaps applying in-depth knowledge of product related technologies, technology platforms, architectures and engineering design principles and advancements Design intuitive dashboards for effortless readability Consultant for all 508 compliance initiatives for the US Federal Clients. Researched on and recommended technologies that were inexpensive or free that directly contributed to reducing developme

UX Architect

Unisys

Jun 2010 - Feb 2021 (10 years 9 months)

Over a 12-year tenure, scaled the enterprise design function from its foundational roots to a highly strategic enterprise operation. Pivoted from a background in learning experience design into establishing the company’s first B2B UX practices, eventually serving as Principal Designer on the core architecture team. Handled the global design strategy, information architecture, and UI systems for high-complexity, multi-award-winning network security and micro-segmentation products like Unisys Stealth. Built the organization's entire enterprise design system from the ground up—championing Figma as an early enterprise pilot—and led teams designing infrastructure tools that repeatedly secured Gartner Magic Quadrant recognition and major industry

Learning Consultant - Unisys Portfolio Offerings

Unisys

Mar 2009 - Nov 2013 (4 years 9 months)

Engaged as the Learning Consultant for Converged Remote Infrastructure Management (c-RIM) (Cloud Platform) and is responsible for all c-RIM learning and development activities. Also supports the c-RIM portfolio stakeholders by creating appropriate web-based, instructor-led, or self-paced learning activities for the GOIS audience. Additional roles include managing the L&D guides for c-RIM and collaborating with Unisys University to ensure that the latest learning content and activities are available to all employees.

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Training Consultant / Instructional Designer

Infoscribe Technologies Pvt Ltd

Nov 2007 - May 2008 (7 months)

Worked with external training partners in instructional design and courseware development. Develop Train the Trainer course ware with Instructor handout and participant guide. Interacted with colleges for various affiliations and recognitions.

Senior Trainer

Sutherland Global Services

Sep 2006 - Sep 2007 (1 year 1 month)

Handled the Center of Learning (COL Tech) team for the newly setup facility in Cochin. The department is into Training R&D and delivery of bridge trainings. Cascaded the COL training activity from Chennai to Cochin. Scheduled trainings and trainers as per the process requirements. Conducted Train the Trainer sessions for new hire trainers. Conducted Training Need Analysis programs to maintain the training effectiveness on the floor. Ensured prompt completion and submission of training reports. Member of the technical interview panel for various programs.

Trainer

Sitel

Jan 2004 - Jun 2006 (2 years 6 months)

Sr. Trainer – Central Training Department: Department reporting to the Sr. Director, Learning and Development. Handled technical bridge / Product and process trainings for 3 campaigns, voice and non voice. Independently handled training transition for a UK based client, including interacting with them on the training duration, course timetable and content matter. Handled training coordination for a period of 3 months in the absence of the training coordinator. Facilitated Train the trainer and Key training Skills sessions for the new hire trainers.

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Programmer Analyst / End User Trainer, Contract

Institute of Cooperative Management

Jun 2000 - Dec 2003 (3 years 7 months)

The team developed and implemented banking software for the District Cooperative Banks, throughout Kerala. Accountable for coding done for a major part of the project and also mantainence of the internal network of the development team. Visited the banks frequently to ensure smooth transitioning from paperwork to the automated system. Conducted onsite training programs for the banks pertaining to the usage of the new system.

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Technical Trainer

Indian Institute of Hardware Technology

Nov 1997 - Dec 1999 (2 years 2 months)

Worked as faculty for Hardware (A+) and Networking (MCSE) courses offered by the organization. Developed training material and OHP slides as and when there was an update on the syllabus. Was instrumental in setting up the organization’s second facility at Calicut.

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Lab Assistant, Part time

Accel School of Hardare Technology

Apr 1996 - Nov 1997 (1 year 8 months)

After completing a Diploma in Computer Hardware Engineering from Accel, I was asked to stay back as a part time lab faculty

IT Maintenance Engineer

Soletanche Bachy

Mar 1996 - Nov 1997 (1 year 9 months)

Responsible for setting up their IT infrastructure at the new facility in Cochin. Was responsible for procurement of technology equipments as required by the business from time to time. Setup and maintenance of the organization’s internal network.

George Mathew Karian

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