Geoffrey Fox Sr. Client Services/Account Management, Sr. Customer Service

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Strategic Account Manager

Randstad McKesson Pharmaceutical

Sep 2023 - Mar 2025 (1 year 7 months)

Established collaborative relationships,both internal to Macro Helix as well as external across the broader McKesson enterprise, to resolve issues,facilitate customer requests, and drive innovative solutions for emerging challenges in a dynamic 340B environment. Obtained and maintained 340B Apexus certied expert certification, handled and facilitated requests from Third Party Administrators TPA participating in the customers program. Acted as a primary point of contact for internal and external stakeholders including R&D, Hospital Strategic Account Management,Sales,Strategy,and Enterprise Strategic Account Management. Tracked all requests, new set ups, verification of orders, termination,etc. Healthcare knowledge, understanding of 340B

Senior Processing Specialist

Goldman Sachs

Jul 2021 - Sep 2023 (2 years 3 months)

As a Senior Processing Specialist, I worked extensively in SAP and Salesforce, where I was certified and trained in various aspects of Accounts Payable Processing, including matching purchase orders with invoices, correcting mislabeled invoices, multi-item invoice entry, and processing checks and electronic transfers. Additionally, I handled Accounts Receivable Processing by applying customer payments against open invoices, entering receipts, and managing invoicing tasks. My expertise in Lean and Six Sigma methodologies, having achieved both Yellow and Green belts, complemented my role, along with proficiency in Amazon Connect and various CRM applications. Furthermore, I provided exemplary customer service to multi-million dollar clients, e

Account Manager Consultant Support -company sold out of business

Ambit Energy

Jul 2014 - Mar 2020 (5 years 9 months)

I was in charge of assisting consultants with business development and implementation of new business accounts and customers on both residential and Business sides with their billing questions, reconciling their charges, making adjustments, setting up payment arrangements or Deferred payment plans and sending reactivation requests to the TDU's. ( ie.. Oncor, AEP,Texas Central, AEP Texas North, CenterPoint Energy)• Processed Move requests, change of ownership and change property type requests, Maintained esclated queue and processed follow up calls to clients for resolution. I was promoted as a senior account manager/ Consultant Support position assisting our company's business development team in helping them build their businesses, im

National B2B Corporate Account Manager- Company Sold to Softbank went out of business

Sprint

Sep 2012 - Jul 2014 (1 year 11 months)

As a National B2B Corporate Account Manager, I held an inside sales and customer service role managing B2B accounts for Sprint. My responsibilities included new business development and consultative sales, where I provided technical support for the company website, cell phones, GPS tracking for courier services, and maintained exemplary service for fellow client employee accounts. I assisted both residential and corporate business accounts with their billing and contract questions, implemented payment plans, made necessary billing adjustments, and negotiated rates and rate plans. I managed large corporate business accounts for employees of our clients, wearing many hats within this position, including providing technical support for long-di

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Hospital Liason III

McKesson Pharmaceutical

Sep 2004 - Aug 2012 (8 years)

Distribution of pharmaceutical, medical surgical, home healthcare,diabetic supplies, DME, Oncology and AIDS medications to major retail, Hospital, and VA hospital chains Provided Telxon/ Mobile Manager technical support to various retail pharmacies on contract such as CVS, Walgreens and Wal-mart, assisting with their inventory and database. Assists customer problems such as missed shipments, price adjustments and backorders; continually strove one call resolution. Took escalated calls and provided resolutions for all my clients. Frequently worked with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls. Works with warehouse associates, customers and field sales associates to ensure tha

Geoffrey Fox

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