Geno Sidders

Customer Success Manager

CoinTracker

Nov 2025 - Current (9 months)

Fanduel VIP Tier 2 Support

Betfair

Nov 2022 - Nov 2024 (2 years 1 month)

Customer Success Manager

NewsWhip

Aug 2022 - Current (4 years)

• Portfolio of 35 Brand and Agency clients compiled of Crisis, Public Relations, and Communications teams with C-Level partnerships. • Controlling expansion through upsell opportunities and increasing the account's MRR to an average of $4,995 per client. • Creating customized media monitoring dashboards with complex booleans per individual client's Crisis, Research, or Monitoring request. • Directly supplying implementation teams with requested sources into an internal database for Trendspotting and Competitive analysis of viral content across all social media and web outlets. • Conducting business reviews, and weekly strategy sessions for account penetration. Renewed 11 out of 13 accounts during the severe macroeconomic climate concer

Customer Success Manager

Bizzabo

Mar 2021 - Jul 2022 (1 year 5 months)

• Managing a portfolio of 50-70 brand and startup event teams while becoming their primary point of contact, event expert, and advocate. • Identifying upsells per project and managing an average ARR of $30,000 while maintaining a 4/4 CSAT Score for 3/3 consecutive quarters. • Driving full cycle onboarding and implementation of event tech software resulting in customer references, testimonials, and case studies. • Working cross-functionally across teams in Product, Sales, Research, and Development to communicate customer requests from competitor comparisons and implementing the design plan to then provide ideal offerings/features in a roadmap. • Analyzing, Reporting, and Conducting business reviews, KPIs, and strategies. Often serving a

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Customer Success Manager

National Society of Leadership and Success

Jul 2020 - Mar 2021 (9 months)

• Collaborated with Leadership to impact the first-ever CSM department by documenting the framework for training, scripts, and procedures. • Named CSM Department's First Team Co-Lead among fifteen team members. • Provided a customer service score of 9.93 out of 10 via live chat, phone, text, and email with a response rate of 1 minute or less. • Onboarded new users virtually to ensure user retention and provided knowledge to use the membership portal in their own comfort. • Mapped out a student journey to manage Student's expectations of the four-step leadership program and events throughout the semesters. • Supported weekend and late night Celebrity and leadership events with troubleshooting and technical support for students and facu

SMB Account Manager

Apple Inc

Apr 2018 - Mar 2021 (3 years)

• Selected out of 35 applicants to lead a direct sales team of 6 members in the World Trade Center, NYC/NJ/CT territories. • Increased YoY revenue of 195 Sales Accounts by 17% with quarterly in-person and remote business reviews for services and technology. • Designed an onboarding strategy as a trusted advisor in deployment and hosting mobile device webinars with training twice a week. • Lead the team in Customer Satisfaction with a 95% positive Net Promoter Score over the last 13 months. • Generated weekly results for leadership with overviews of customer requests, industry trends, service renewals, and quarterly projections. • Created product and service campaigns for relationship customers as a priority during new product launches

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Sales Development Representative

Justworks Inc.

Aug 2017 - Apr 2018 (9 months)

• Self-sourced over 60 leads and key decision-makers weekly via research-based cold calls, emails, and all forms of social media. • Outbound cold- outreach requirement of 120 calls, 30 outbound email communications, and 30 minutes of talk time per day. • Collaborated with marketing, underwriting, and customer success teams to establish a footprint in Justworks' newest territory. Boston, MA. • Extracted details of company size, industry, and renewal date by leveraging media tools to qualify and log in to CRM communications. • Acknowledged competitor's platforms and aligned with value-added comparisons ensuring transparency in cost analysis.

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