G
Genevie Gonzales
About
Detail
Texas, United States
Résumé
Jobs
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Customer Service RepresentativeSWBCJan 2023 - May 2023 (5 months)• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Answered constant flow of customer calls with minimal wait times. • Met customer call guidelines for service levels, handle time and productivity. • Investigated and resolved customer inquiries and complaints quickly. • Responded to customer requests, offering excellent support and tailored recommendations to address needs. • Educated customers about billing, payment processing and support policies and procedures.- Customer Service SpecialistAloricaMar 2022 - Nov 2022 (9 months)• Addressed customer complaints and mitigated dissatisfaction by employing timely and on point solutions. • Applied basic sales strategy to engage customers and present solutions to suit individual needs. • Complied with company policies and procedures by encouraging positive and effective work environment. • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services. • Took payment information and other pertinent information such as addresses and phone numbers to maintain updated accounts.
- RReceptionistReliant MoversJan 2019 - Oct 2020 (1 year 10 months)• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. • Kept reception area clean and neat to give visitors positive first impression. • Confirmed appointments, communicated with clients and updated client records. • Answered central telephone system and directed calls accordingly. • Managed multiple tasks and met time-sensitive deadlines. • Responded to incoming calls daily to provide inquiries from callers seeking information. • Coordinated travel accommodations, agenda, and transportation for staff and customers. • Scheduled and confirmed appointments along with meetings for management team. • Resolved customer problems and complaints.
- FProvider AssistantFour Corners Health CareOct 2017 - Dec 2018 (1 year 3 months)• Completed in-depth physical evaluations and gathered patient medical data to complete speedy, successful office visits. • Educated patients and families on normal growth and development information. • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. • Carried out day-day-day duties accurately and efficiently. • Demonstrated respect, friendliness and willingness to help wherever needed. • Ordered medical and laboratory supplies and equipment. • Worked flexible hours; night, weekend, and holiday shifts. • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- GReceptionistGreat Clips SalonJul 2016 - Sep 2017 (1 year 3 months)• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. • Kept reception area clean and neat to give visitors positive first impression. • Confirmed appointments, communicated with clients and updated client records. • Answered central telephone system and directed calls accordingly. • Sorted, received and distributed mail correspondence between departments and personnel. • Restocked supplies and placed purchase orders to maintain adequate stock levels. • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Server Shift LeaderBuffalo Wild WingsJan 2015 - Jun 2016 (1 year 6 months)• Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties. • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes. • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly. • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business. • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service. • Supervised restocking of salad bar and buffet for lunch and dinner service. • Supervised set up of banquet foo
- TSecretaryTexas Gallery FurnitureJan 2014 - Dec 2014 (1 year)• Answered multi-line phone system and greeted callers enthusiastically. • Scheduled appointments and conducted follow-up calls to clients. • Maintained office supplies inventory by checking stock and ordering new supplies. • Provided clerical support to company employees by copying, faxing and filing documents. • Recorded expenses and maintained accounting records. • Reviewed and balanced daily bank deposits and deposit report. • Coordinated travel arrangements for daily scheduled appointments. • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data. • Completed accurate daily report documents, memos and invoices.
- TCustomer Service RepresentativeTAS UnitedMar 2010 - Dec 2015 (5 years 10 months)• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Answered customer telephone calls promptly to avoid on-hold wait times. • Answered constant flow of customer calls with minimal wait times. • Offered advice and assistance to customers, paying attention to special needs or wants. • Provided primary customer support to internal and external customers. • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. • Responded to customer requests, offering excellent support and tailored recommendations to address needs. • Met customer call guidelines for service levels, handle time and productivity. • Promoted s
- VCashier Team LeadValero Corner StoreApr 2009 - Aug 2010 (1 year 5 months)• Trained team members on cash register operation and cash handling. • Quickly and accurately counted drawers at start and end of each shift. • Communicated with customers and team members to solve problems. • Operated POS cash register and equipment to collect payments. • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring. • Monitored areas for security issues and safety hazards. • Generated routine reports and professional correspondence. • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels. • Assisted customers by answering questions and fulfilling requests. • Performed store opening, closing and shift-change actions and kept accur
- Store AssociateFinish LineJan 2007 - Sep 2008 (1 year 9 months)• Greeted customers, helped locate merchandise and suggested suitable options. • Answered questions about store policies and addressed customer concerns. • Balanced and organized cash register by handling cash, counting change and storing coupons. • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions. • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers. • Maintained customer satisfaction with quick and professional handling of product returns. • Used POS system to process sales, returns, online orders and gift card activations. • Displayed merchandise by arranging in appealing ways to boost sales. • Refunded payments for returned items,
Education
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- JHigh School DiplomaJohn Jay High SchoolAug 2004 - Aug 2008 (4 years 1 month)