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Genesis Rodriguez
About
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San José, San José Province, Costa Rica
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Full-time jobs
Résumé
Jobs
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Support AgentTebraMar 2026 - Current (5 months)• Provided support as a support agent for Tebra, utilizing Salesforce and their EHR system for case management.- SVirtual AssistantSM MediaAug 2024 - May 2026 (1 year 10 months)• Managed communication with clients and collaborators, ensuring inquiries were addressed, deliverables met and satisfaction maintained. • Handled data entry, CRM updates and documentation, maintaining accuracy under deadlines. • Coordinated remote team workflows, tracked project status and improved process efficiency.
- PFreelance Interpreter AssociatePropio’s Language ServicesJun 2024 - Feb 2026 (1 year 9 months)• Delivered remote bilingual support for international clients, adapting to diverse customer needs and ensuring high-quality service.
- LInterpreterLanguage Line Solution, Propio Language ServicesJan 2022 - Jun 2025 (3 years 6 months)• Facilitated legal intakes as a professional interpreter.
- LInterpreter AssociateLanguage Line SolutionsJan 2022 - Apr 2025 (3 years 4 months)• Provided bilingual (EN/ES) support to customers across healthcare/finance sectors, responding to high-volume calls and inquiries. • Ensured compliance with confidentiality, maintained high accuracy and customer satisfaction. • Developed strong listening, clarity in communication and ability to convert complex information into understandable terms. • Utilized medical terminology to facilitate accurate communication in healthcare settings.
Education
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- Specialization in fundamentals of E-commerce and digital marketingFidelitas UniversityJan 2025 - Jan 2026 (1 year 1 month)
- NBachelor’s degree in Special EducationNational University of Costa RicaJan 2020 - Jan 2024 (4 years 1 month)