Gelson Schmalbach Network engineer, Republic Bank of Colombia at axity

Network engineer, Republic Bank of Colombia

Axity

Jul 2022 - Jun 2023 (1 year)

- Manage and maintain the proper functioning of Republic Bank of Colombia IT network through attention, technical support and troubleshooting in main buildings and branches. - Performing diagnostics and configuration of network parameters on WAN, LAN, WLAN, connectivity validation, firewall permission validation, switch, router and Wi-Fi AP configuration to replace failed equipment. - Network expansion, escalate to service providers for network failure resolution. Administration and configuration of SIP extensions of users in Cisco VOIP telephone exchange.

Infrastructure engineer, corporative network tigo

Indra

Dec 2021 - Jul 2022 (8 months)

- Manage incidents of technical failures in the Tigo IP/MPLS corporate LAN network, performing diagnostics and tests on WAN and LAN technologies, through route tracking. - Configuration verification of network equipment such as Switch and router, validation of static routes, VLANS, validation of connectivity in VPN and servers, validation of firewall permissions, connectivity tests and channel saturation. - For dedicated Internet channels, providing first and second level technical support through ticket management, to guarantee the service Internet at Tigo offices and Customer Service Centers.

Technical support engineer, telefónica

Fractalia

Feb 2021 - Dec 2021 (11 months)

- Manage incidents of last mile technical failures in IP/MPLS networks, performing diagnostics, tests and tracking on WAN and LAN technologies such as route tracking, verification on network devices about configurations. - Validations of VLANS, connectivity test and channel saturation test, for data channels and dedicated Internet channels, providing second level technical support through ticket management. - To guarantee the network service for corporate and business clients of Telefonica.

Field dispatch engineer, service Desk NOC telefonica

Ericsson

Feb 2020 - Jun 2020 (5 months)

- Manage the opening and closing of maintenance windows, report incidents of outage to field technical support to guarantee the normal operation of the service in the Movistar telecommunications network. - On the radio access technologies as mobile and fixed telephony and trunk service over optics fiber. - Through the creation, documentation and receipt of incident tickets, monitoring of base radio station, network devices and case tracking.

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Web center commercial agent, campaign claro home services solutions

OneLink Contact Center

Mar 2018 - Jul 2019 (1 year 5 months)

- To bring technical support to telecommunications home services (Internet, TV, phone). - Commercial support on sales Claro products and Claro Services.

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Space Design Engineer

ABAE Agencia Bolivariana para las Actividades Espaciales

Aug 2014 - Mar 2017 (2 years 8 months)

Functions: To evaluate technical requirements of the customer, analysing technical feasibility in the design of communication subsystems of satellite, and meet design standards. To design, develop, and evaluate prototypes and parts of the satellite communication subsystem through analysis and simulation software. To evaluate and execute test procedure for communication electronic prototypes. To document and updating design procedures manuals for satellite communication subsystems. Main Projects: Remote Sensitive Satellite VRSS2: In charge of supervising the process of design of data transmission subsystem of VRSS2 satellite during the critical design phase in the period between 09/06/15 to 01/30/16, at Dong Fang Hong Corporation, Beijing Ch

Gelson Schmalbach

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