Giovanna Chethuan Customer Success Manager

Customer Success Manager

MetaMap

Nov 2021 - Current (4 years 7 months)

- Responsible for all renewals and growth plans of my book of business which includes customers from crypto, lending, fintech and other industries, all around the world - I am measured by revenue retention rate and renewal rate, month by month, which I need to forecast weekly. I am the owner of the customer relationship, - so I need to demonstrate value from the company product to them by improving relationship with key stakeholders and orchestrate other teams inside the company as sales, product, support, to deliver the best experience to customers.

Customer Success Executive

Zendesk

Jun 2021 - Oct 2021 (5 months)

- Manage relationship with top customers in the region, by creating success planes according to their business needs and success metrics. I was the first Zendesk employee to course all the career - path from bottom to top in the customer success organization.

Customer Success Consultant

Zendesk

Apr 2020 - Jun 2021 (1 year 3 months)

Senior Customer Success Associate

Zendesk

Jan 2020 - Apr 2020 (4 months)

Customer Success Associate

Zendesk

Apr 2018 - Dec 2019 (1 year 9 months)

- I started my career at Zendesk in the scaled team of Customer Success, gaining product knowledge and engaging with customers in a 1:1 and 1:many way - I also performed webinars and workshops to deliver best practices and recommendations to improve product adoption.

Senior Marketing Associate

Unisys

Sep 2017 - Mar 2018 (7 months)

Marketing Associate LACSA & Mexico

Unisys

Mar 2015 - Aug 2017 (2 years 6 months)

- Responsible for all field marketing strategies and activities to generate leads and pipeline for sales. I was the leader of all Latin America region except Brazil. - Lead and execute sponsorship initiatives in industry events and owned events with customers and prospects.

External communications coordinator

Grupo Saludcoop

Sep 2014 - Mar 2015 (7 months)

- I had the mission to create from scratch the external communications department for hits healthcare organization, to make sure we were able to engage with different stakeholders.

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Account manager director

SPR Group

Aug 2012 - Nov 2014 (2 years 4 months)

- Lead the agency public relations team responsible of the technology customers to ensure high quality deliverables and KPIs accomplishment. We provided different services like press media relations and content creation.

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Account director

LOYALTY PR

Apr 2011 - Jul 2012 (1 year 4 months)

- Leader of the technology team in charge of the most important customers of the agency.

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Account executive

Ojalvo Asociados

Aug 2010 - Apr 2011 (9 months)

- Account Executive for different customers in tech, healthcare and other industries

Communication Leader

Pontificia Universidad Javeriana

Mar 2010 - Aug 2010 (6 months)

- Generate content and connect with different stakeholders for the recycling program of the academic institution.

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Intern

Bacánika Magazine

Jul 2009 - Dec 2009 (6 months)

- Generate content for the magazine owned by Sanitas Organization. I wrote articles, did interviews and made research for different topics focused on young readers.

Producer, editor and broadcaster

Colmundo Radio

Jan 2009 - Apr 2009 (4 months)

- I generated content for the radio script of El Trancon program. Also I found guests for the show, and presented some sections of the program

Giovanna Chethuan

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