G

GARY MEJIA

About

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IT Technician at DEXIS, LLC • 10103
San José, Costa Rica

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Résumé

Jobs verified_user 0% verified
  • Dexis
    Technical Support Representative
    Dexis
    Feb 2024 - Current (2 years 6 months)
    • • Delivered technical support for DEXIS products, focusing on both software (Windows/macOS troubleshooting) and hardware devices to ensure seamless customer operations. • Leveraged expertise in SaaS-related environments to troubleshoot and resolve complex support cases efficiently. • Managing high-priority escalations, helped creating knowledge base articles and on mentoring junior team members • Supported customers from diverse backgrounds and locations, demonstrating adaptability and cultural awareness in resolving complex inquiries. • Promoted to the DTX (3D software specialist) team on to support the company's newly developed software
  • DXC Technology
    Level 1 & Level 2 Service Desk Support
    DXC Technology
    Jan 2023 - Dec 2023 (1 year)
    • Technology Provided technical support to business customers, addressing and resolving • hardware, software, and network issues with professionalism and efficiency. • Played a critical role in teaching and mentoring new team members, supporting their development during both training and production phases. • Supported multiple customer queues simultaneously due to staff shortages, showcasing flexibility, adaptability, and the ability to thrive under pressure. • Promoted to a level 2 position on August 2024
  • Movate
    Technical Support Specialist & Customer Service Representative
    Movate
    Nov 2021 - Dec 2022 (1 year 2 months)
    • Specialized in network configuration, IP phone provisioning, and troubleshooting complex technical issues within network environments, demonstrating proficiency in resolving diverse technical challenges. • Managed escalated cases with professionalism, ensuring timely and effective resolutions while maintaining a focus on providing an excellent customer experience. • Consistently delivered high-quality service, meeting and exceeding Key Performance Indicators (KPIs), including customer satisfaction, resolution time, and accuracy.
Education verified_user 0% verified
  • ITB
    ADVANCED ENGLISH COURSE Languages
    ITB
    Jan 2021 - Jan 2022 (1 year 1 month)
  • L
    HIGH SCHOOL DIPLOMA
    LICEO DEL SUR
    Feb 2014 - Jan 2019 (5 years)
  • U
    SOFTWARE ENGINEERING Engineering
    UNED
    Nov 2021 - Current (4 years 9 months)