Gilberto Prieto Jimenez DELIVERY LEADER IN AI, AUTOMATION & DIGITAL

Senior Delivery Manager

Growth Acceleration Partners

Sep 2024 - Nov 2025 (1 year 3 months)

Lead modernization and migration projects aligned with client goals, needs, requirements, and KPIs, leveraging GAP’s deterministic AI products to accelerate and enhance outcomes. • Serve as the main operational liaison to clients, ensuring effective communication, relationship-building, and delivery of committed value throughout the project lifecycle. • Collaborate closely with Delivery Director, Product Team and Account Managers to provide project status updates and coordinate staffing/resources aligned with evolving requirements. • Track and report project financials; ensure budget adherence and support revenue recognition/invoicing with Finance and leadership.

Technical Project Manager

Accelirate inc, UiPath

Jan 2024 - Nov 2025 (1 year 11 months)

Manage automation projects, aligning AI-driven solutions with business goals and ensuring execution quality. I n d i v i d u a l C o n t r i b u t o r - O n D e m a n d - • Directed development teams to ensure 100% backlog completion across two squads using Scrum, Kanban, and SAFe. • Implemented code freeze and review policies, reducing core app bugs and improving environment stability by 40%+. • Balanced backlog prioritization across features, enhancements, and technical debt.

Application Delivery Lead

Johnson Controls Inc

Jul 2023 - Aug 2024 (1 year 2 months)

Led development teams and ensured the prompt and efficient completion of the backlog. • Directed development teams to ensure 100% backlog completion across two squads using Scrum, Kanban, and SAFe. • Implemented code freeze and review policies, reducing core app bugs and improving environment stability by 40%+. • Balanced backlog prioritization across features, enhancements, and technical debt.

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IT Team Lead

Salient Process Inc.

Oct 2022 - Jun 2023 (9 months)

Lead the IT Team. - Implemented 25% of SOC 2 controls. - Migrated. 100% of On-Premises infrastructure and applications to Azure. 70% of On-Premises security services to Azure. 100% of AWS infrastructure to Azure.

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Business Operations Manager

Salient Process Inc.

Jun 2021 - Jun 2023 (2 years 1 month)

Supported corporate CEO on subsidiary expansion strategy. • Led the creation and management of a new subsidiary supporting nearshore expansion. • Represent and managed legal, administrative, and employee issues with zero lawsuits or breaches. • No lawsuits or breaches in legal or labor management.

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Senior Project Manager

Salient Process Inc.

May 2021 - Jun 2023 (2 years 2 months)

Lead the end-to-end of the projects and advocate the company methodology. • Advocate in the agile framework adoption in the current company methodology. • Improved sprint planning efficiency by 40% and enhanced project reporting visualization by 25%. • Recommended and piloted the Business Analyst role to improve project success.

Scrum Master

publica.la

May 2021 - Jul 2021 (3 months)

Lead the Scrum framework. • Identify the processes' improvement opportunities over the sprint iteration. • Provide knowledge and experience to improve agile development. • Coach the development team in the agile methodology.

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Head Of Program Management

YouPal Group of Companies

May 2021

Lead the new unit, including the product and delivery managers also the business analyst and designers. • Identify and document the product and project processes improvement opportunities applying product methodologies. • Define the guidelines on the project’s delivery process. • Nurturing the role's knowledge in the product methodologies.

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Scrum Master

YouPal Group of Companies

Mar 2021 - May 2021 (3 months)

Lead the role as a whole on the different active products and projects. • Identify and document the product and project processes improvement opportunities applying product methodologies and Scrum framework. • Guide the other team members on the product methodologies and Scrum framework. • Lineup a different way to execute the products and projects.

Customer Success Manager

Automation Anywhere

Aug 2020 - May 2021 (10 months)

Lead interactions between the customers and the company internal teams, achieving a proactive stance regarding the designated account's needs and requirements. • A key active role for the renewal process for a more than USD 4M multi-year contract in one of the most important and referral accounts for the organization at a global level. • Transitioned to a functional role, transforming my technical mindset.

Sr. Technical Account Manager - LATAM

Automation Anywhere

May 2019 - Feb 2020 (10 months)

Lead the solution of the technical needs and requirements inside the designated accounts fulfillment the support processes of their RPA subscriptions on their IT environments. • Achieve the 100% adoption of leadership for the support process for the LATAM region. • Increased 50% of the proper installation and configuration of the products in the assigned accounts through the participation of the platform team. • Merged Automation Anywhere's teams Platform, Support, Escalations, and Engineering) for the resolution of customer complex support and escalation cases.

Escalations Manager - LATAM

CA Technologies

Jul 2018 - Nov 2018 (5 months)

Lead the collaboration, integration, and clear communication of the different team members Customers, Partners, and CA involved in an escalation request. • Developed a new relationship strategy with CA partners and clients, increasing 15% in the satisfaction of their needs and requirements. • Developed a close follow-up strategy with CA clients and partners to increase satisfaction with the company's products and services.

Problem Process Manager for ISO 20000

AES Chivor & CIA SCA ESP

Jun 2015 - Dec 2017 (2 years 7 months)

- Led the problem management process (PMP) of the service management system (SGS) based on ISO20K for the entire SBU Andes (Argentina, Chile, and Colombia), managing the compliance of the KPIs, documentation, generation, and implementation of improvements needed to optimize the process. - Transformed the activities flow of the process to integrate seamlessly into daily operations. - Increased the conjunction between the incidents (IMP) and changes (CMP) processes by incorporating new control procedures (PIR - Post Implementation Review). - Introduced new evaluation schemes to the root cause analysis (RCA), striving to maintain a process with zero (0) problems. - Achieved a 2% monthly increase in the known errors database (KEDB). - Util

Engineer - Application and Business Solutions Manager

AES Chivor & CIA SCA ESP

Apr 2014 - Mar 2018 (4 years)

- Participated as Project Manager, Product Owner, and Scrum Master, in business process automation projects, aligning them to organizational goals and each business area, ensuring customer satisfaction. Develop as a Project Manager, Product Owner, and Scrum Master, roles on business process digitalization projects, aligning them to organizational and business area goals. • Performed Product Owner and Scrum Master roles for the billing process automation of the non-regulated energy market. • Innovate with the SCRUM methodology implementation in the business process automation projects. • Develop as a technical consultant role in the implementation of projects with data science components applied to the needs of the different functional area,

Engineer - Technological Infrastructure Manager

AES Chivor & CIA SCA ESP

Mar 2011 - May 2014 (3 years 3 months)

- Led the management, maintenance, and availability of the technology infrastructure (Cloud and OnPremise) of the company, developing Project Manager functions for implementation projects and technological renovation. Led the management, maintenance, and availability of the technology infrastructure (Cloud and OnPremise) of the company, developing Project Manager functions for implementation projects and technological renovation from budget planning up to the closing, thus starting the maintenance cycles.  Increased by 60% the availability of the technological platform, leading virtualization project through the VMWare platform.  Saved 30% of energy use for the company, leading the modernization Data Center facilities project, compliance

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Infrastructure Manager II

Tranfiriendo S.A

Aug 2010 - Mar 2011 (8 months)

Managed the transactional technology platform, as well as the deployments and updates of the applications, delivered by the organization's software factory.  Identified the required points by the ISO 27000, in order to align the technological platform.  Supported the estimation of CAPEX and OPEX for the Infrastructure area.  Supported the consolidation and optimization of the technological platform toward a virtual environment.

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Education Center Director - Caribbean Coast

Consultora SAP- COMPETENCIAS CLAVES

Sep 2009 - Apr 2010 (8 months)

- Managed the operations of the education center in SAP technologies for the Caribbean coast, based in Barranquilla. Managed the operations of the education center in SAP technologies for the Caribbean coast, based in Barranquilla.  Led the physical accommodation project of the facilities of the branch office.

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Technological Infrastructure Manager

Consultora SAP- COMPETENCIAS CLAVES

Apr 2009 - Sep 2009 (6 months)

- Managed the technology platform oriented at offering SAP consulting and education services. Managed the technology platform oriented at offering SAP consulting and education services.  Led the virtualization project of the technology platform with VMWare, Citrix and VirtualBox technology.  Support the implementation project for SAP solutions, such as ERP, Solman, Business Objects and Crystal Reports.  Led the perimeter security project with SonicWALL solutions.

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Technical Support 4 - Project Analyst

Gesfor Colombia Ltda.

Sep 2008 - Jan 2009 (5 months)

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Systems Engineer - Technological Infrastructure Manager

iPalerp Software

Jul 2008 - Sep 2008 (3 months)

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Systems Engineer - Technological Infrastructure Manager

Escuela de Negocios Internacionales. Cámara Nacional de Comercio y Servicios del Uruguay

Feb 2008 - Jun 2008 (5 months)

Field Service Representative I

Getronics ICT Solutions and Services (Malaysia)

Sep 2005 - Jan 2008 (2 years 5 months)

Support Technician

DATAPOINT DE COLOMBIA

Oct 2004 - Aug 2005 (11 months)

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Internet Agent for Information and Sales

Contact Center Américas

Feb 2004 - May 2004 (4 months)

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Information Systems Assistant

Byte Inside

Mar 2003 - Sep 2004 (1 year 7 months)

Gilberto Prieto Jimenez

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