G

Ganesh Karthik Satrasala

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Illinois, United States

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Résumé

Jobs verified_user 0% verified
  • BOK Financial
    Senior ServiceNow Developer
    BOK Financial
    Dec 2024 - Current (1 year 10 months)
    Implemented enterprise-wide ServiceNow ITSM suite Incident, Problem, Change, Request, and Asset Management to standardize workflows, align with ITIL v4, and improve operational efficiency and user satisfaction. • Built and governed ITIL-compliant CMDB using Discovery, Service Mapping, and CSDM 4.0, achieving 100% asset traceability and audit readiness, designed CMDB health dashboards and reconciliation workflows to improve CI data accuracy by 35% and ensure ITOM compliance through ITSM process design. • Automated workflows across ITSM and CSM using App Engine Studio, Catalog Items, Script Includes, Flow Designer, and Business Rules, cutting manual effort by 40% and reducing manual handoffs by 45% through detailed business requirement anal
  • The University of Kansas Health System
    ServiceNow Developer
    The University of Kansas Health System
    Jan 2024 - Nov 2024 (11 months)
    Configured ITIL-aligned modules including Incident, Problem, Change, CMDB, Service Catalog, and ITAM using Record Producers, Order Guides, and automated workflows, which streamlined operations and improved cross-functional collaboration. • Upgraded ServiceNow ITSM, CSM, and ITOM platforms, improving service delivery, compliance, and user satisfaction by 35% . • Built and maintained a reliable, audit-ready CMDB using Discovery, IRE, normalization, and CSDM 4.0 to align infrastructure with business services, integrated with third-party systems via REST APIs and JSON to automate compliance dashboards, reporting, and real-time sync. • Led CI audits, conducted RCA, and provided team training on Service Mapping and Discovery best practices, im
  • B
    ServiceNow Developer
    Boehringer Ingelheim (Accenture)
    Nov 2021 - Jul 2023 (1 year 9 months)
    Enhanced and maintained a multi-module ServiceNow ITSM/ITBM platform—Incident, Problem, Change, Knowledge, Service Re quest, CMDB—ensuring ITIL-aligned operations and compliance. • Implemented and tailored Project Portfolio Management (PPM) and Time Card Management to improve project visibility, resource planning, and utilization. • Developed custom applications using Scoped App Studio, reusable Script Includes, Client Scripts, UI Policies, and Business Rules to accelerate delivery and reduce tech debt. • Automated fulfillment workflows via Flow Designer, Workflow Editor, dynamic Catalog Items, Record Producers, and Order Guides, cutting turnaround time. • Built secure integrations with SAP, Jira, and auth systems using scripted REST/SO
  • Shriram Life Insurance
    ServiceNow Developer
    Shriram Life Insurance
    May 2020 - Oct 2021 (1 year 6 months)
    As a ServiceNow Developer, I implemented ServiceNow ITSM to streamline support workflows, achieving a 60% reduction in email-based service requests and enhancing request traceability. I configured Incident, Change, and Knowledge Management modules with dynamic Catalog Items, Record Producers, and Order Guides, integrating automated notifications and approval flows to drive ITSM process design and streamline operations. My scripting expertise included automation using Business Rules, Client Scripts, Script Includes, and UI Policies, where I executed workflows with Workflow Editor for fulfillment and escalations, resulting in faster resolution times and improved service delivery. I designed SLA dashboards and scheduled performance reports, wh
Education verified_user 0% verified
  • U
    Master's
    University of Central
    Jun 2023 - May 2025 (2 years)