G
Gabriel Alvarez Bestoff
About
Detail
Customer Service Manager
Mexico
Contact Gabriel regarding:
Flexible work
Résumé
Jobs
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- UCustomer Service ManagerUninetMay 2015 - Aug 2022 (7 years 4 months)Internet service provider. Revenues of $1000m •Ensure client satisfaction by fulfilling technical support requests during and after the installation, implementation, and configuration of telecommunication products and services. •Review repeated issues within operations and business management to solve problems and improve company •Build partnerships with diverse internal technical and sale teams.
- ATechnical Support HeadAirbus MexicoAug 2006 - Jun 2014 (7 years 11 months)Exceed team goals and collaborated with staff members to implement customer service initiatives. •Develop documentation and logs of implemented solutions and generated and submitted reports. •Manage a team of 10+ employees directly, overseeing hiring, training, and professional growth of employees. •Design and implement service delivery processes based on the best practices. •Monitor customer service operations to assess agent performance and provide feedback. •Exceed team goals and collaborated with staff members to implement customer service initiatives. •Collaborate with partners to improve customer service processes and support structures company-wide. •Boost traceability initiatives by managing client correspondence, tracking r
Education
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- DWeb Full Stack ProgrammingDIGITAL HOUSE CODING SCHOOLNov 2021 - Jul 2022 (9 months)
Master of Science in Supply Chain ManagementMITx on edxJul 2019 - Oct 2020 (1 year 4 months)- Diploma in Lean Six SigmaTecnologico de MonterreyAug 2011 - Jun 2012 (11 months)
- Master of Science in AdministrationUniversidad Nacional Autónoma de MéxicoAug 2010 - Jun 2012 (1 year 11 months)
- Electrical and Electronic Engineering (Communication and Electronics),Universidad Nacional Autónoma de MéxicoAug 2000 - Jun 2004 (3 years 11 months)