Galo Daniel Serrano Valera Senior Online Marketing Consultant at TJBPO -

Senior Online Marketing Consultant

411 Locals

Apr 2021 - May 2023 (2 years 2 months)

Daily tasks - answer emails, Incoming calls or SMS, call customers that want to cancel the service or have questions about their marketing campaigns. Give customer advice to improve customer attraction by changing keywords, pictures, and reviews, and adding additional tabs on their website. Once the customer agreed to continue with the service, our job was to follow up with the customer for the next 90 days, taking the account manager role for that account, we could also pitch additional services or packages (upsells).

customer service/retention

Redial BPO

Dec 2019 - Mar 2021 (1 year 4 months)

Helped customers get their loans, and walk through the application, in some cases, I had to do conference calls with bank representatives to verify that the account did belong to the customer. Also, when the customer didn't agree to the terms and conditions and wanted to cancel the loan, I had to convince themto keep the loan.

B

Data Entry/ Customer Service

Baja Call Center

Jun 2018 - Nov 2019 (1 year 6 months)

I was in charge of receiving the mail and entering the information on their profiles, scanning money orders and legal documents, creating customer profiles, calling the lawyers in charge of the cases, or calling the city court if there were missing documents. Once the profiles were created. The next step was to assign them to the consultants to finalize the process. When there was a new class of new representatives, my job was to train them and check the profiles they created to make sure everything was right before entering all the information into the client's file.

U

Collection's agent

USAVein Clinics

Feb 2016 - May 2018 (2 years 4 months)

Daily tasks at USA Vein Clinics were to call clients who had a pending balance to collect the amount due, offered a discount, or arranged a payment plan in case they didn't have the amount due. If the customer paid the balance and they needed another appointment with the doctor I could help them schedule another appointment.

Galo Daniel Serrano Valera

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