Gustavo Lozano QA Automation Engineer | ISTQB

Quality Assurance Automation Engineer

Amadeus

Dec 2021 - Current (4 years 11 months)

As a Quality Assurance Automation Engineer, I am responsible for test automation for UI and backend, Web Services, and API Testing, utilizing frameworks such as Selenium, Playwright, K6 and Karate. I employ programming languages including Java, JavaScript, typescript and Python, and have CI/CD experience with Jenkins and Docker or Podman. My role involves managing tools such as Jira, Git, Zephyr, Bruno and Postman, while implementing design patterns like Page Object Model (POM) and Component Object Model (COM) generating reports using Cucumber report HTML or frameworks native. I oversee the management of regression, functional, performance and integration tests.

- I define test cases, test plans, and test strategies to ensure co

QA Engineer

Amadeus

Dec 2021 - Current (4 years 11 months)

- Test automation for UI and backend, Web Services, API Testing.
- under frameworks like: selenium, playwright, Karate.
- Using languages like Java, Javascript and Python.
CI/CD experience with Jenkins and docker. Management of tools such as Jira, Git, zephir, Postman.
Design patterns as POM and reports under cucumber report html. Management of regression, functional, integration tests.
-Test case, test plan and test strategy definition.
- validates and signs-off that new features are working as designed while checking that existing ones still work correctly.
- works together with other engineering roles to, together, enrich the customer experience.
- contributes to any continuous improvement eff

Specialits Quality Assurance Engineer

Amadeus

Dec 2021 - Current (4 years 11 months)

Provide test capability for a cloud solution manual and automation testing. RGA test for the AI Agentic application

Quality Assurance Automation Engineer

Scotiabank Technology

Jul 2021 - Dec 2021 (6 months)

- Conduct and adjust testing methods and practices to assess and evolve product
- Support Test Lead to develop Test strategies and plans. Select appropriate test tools. Align test cases to requirements and user stories.
- In conjunction with the Test Lead, decide where to build automated and manual tests, develop/create test data, construct and execute exploratory, system, regression, migration, back-end, and user acceptance tests, and determine whether to create any complex environments or any major improvements for the automation frameworks.
- Write clear and concise defect reports and work as an empathetic advocate for the customer’s quality experience. Triage and prioritize defects for remediation, with the Produ

S

Quality Assurance Automation Engineer

Scotiabank

Jul 2021 - Dec 2021 (6 months)

- Conduct and adjust testing methods and practices to assess and evolve product
- Support Test Lead to develop Test strategies and plans. Select appropriate test tools. Align test cases to requirements and user stories.
- In conjunction with the Test Lead, decide where to build automated and manual tests, develop/create test data, construct and execute exploratory, system, regression, migration, back-end, and user acceptance tests, and determine whether to create any complex environments or any major improvements for the automation frameworks.
- Write clear and concise defect reports and work as an empathetic advocate for the customer’s quality experience. Triage and prioritize defects for remediation, with the Produ

Tech Support Analyst

Rappi

Nov 2020 - Jun 2021 (8 months)

It is a Remote position which is part of the program for working at home.
• Providing Remote support in English, Spanish, and Portuguese to internal users and external clients to achieve SLAs for customer satisfaction.
• Addressing the requirements and incidents presented for the area of development using Jira at a transversal level in the countries where it is present.
• Attending SQL / PostgreSQL queries to review the status and iteration of microservices with HTTP Request and Responses.
• Providing support through programs such as Postman, Redash, LogDNA, Amplitude, CRM, Git, JIRA, Selenium Java, Confluence, among others.
• Conducted manual testing for mobile devices, and Charles diagnosis, which served

help desk analyst

Schlumberger

Jul 2019 - Jun 2020 (1 year)

Provide worldwide engineering support in English, Spanish and Portuguese. Knowledge Azure Portal, Networking, Active Directory, SCCM, Office 365, Teams, Sharepoint, Micorosoft Flow, Microsoft Automation, Power Apps, Salesforce, Microsoft Intune, SAP MM, Splunk, VPN connection with PaloAlto, Ticket in systems (ITSM Remedy, Service Now).
Evaluate and propose solutions to solve problems related to the company's products or external customers (SAP, Sharepoint, Office 365 solutions).
Continually research solutions for complex problems in relation to the performance of the company's applications.
Interact with different areas of the company, especially with the servers, connectivity and engineering teams reporting problems and solu

help desk analyst

Schlumberger

Jul 2019 - Jun 2020 (1 year)

- Provide worldwide engineering support in English, Spanish and Portuguese.
- Knowledge Azure Portal, Networking, Active Directory, SCCM, Office 365, Teams, Sharepoint, Micorosoft Flow, Microsoft Automation, Power Apps, Salesforce, Microsoft Intune, SAP MM, Splunk, VPN connection with PaloAlto, Ticket in systems.
- Evaluate and propose solutions to solve problems related to the company's products or external customers (SAP, Sharepoint, Office 365 solutions).
Continually research solutions for complex problems in relation to the performance of the company's applications. Interact with different areas of the company, especially with the servers, connectivity and engineering teams reporting problems and solutions.

help desk analyst

Schlumberger

Jul 2019 - Jun 2020 (1 year)

Provide worldwide engineering support in English, Spanish and Portuguese. Knowledge Azure Portal, Networking, Active Directory, SCCM, Office 365, Teams, Sharepoint, Micorosoft Flow, Microsoft Automation, Power Apps, Salesforce, Microsoft Intune, SAP MM, Splunk, VPN connection with PaloAlto, Ticket in systems (ITSM Remedy, Service Now).
Evaluate and propose solutions to solve problems related to the company's products or external customers (SAP, Sharepoint, Office 365 solutions).
Continually research solutions for complex problems in relation to the performance of the company's applications.
Interact with different areas of the company, especially with the servers, connectivity and engineering teams reporting problems and solu

Technology Consultant

Sutherland

Aug 2018 - Jun 2019 (11 months)

Support and Sales Advisor (2018-2019).

Principal functions:
• Support and sales of web services, hosting, Domains, corporate email, marketing email, SEO, Web security and vps and dedicated servers.
• PQR attention and web page support for maintenance and performance.

Achievements:
• Rockstar Club – November 2018.
• Rockstar Club – February 2019.

Call centre quality auditor

Teleperformance Spain

Aug 2017 - Jul 2018 (1 year)

CAMPAIGN: GOL linhas aéreas inteligentes.
FUNCTIONS:
Experience coaching and leading people.
Auditing calls from the call centre operators, recorded or live, in order to
assess compliance with protocols and quality parameters for Brazilian and
external markets related to flights and boarding services.
Maintains a high level of professionalism and approachability. Grading the
employees and provide feedback on the issues that require improvement.
Establish a culture of operational excellence where the team consistently
executes to ensure customers receive the best possible resolutions while
meeting our Service Level Agreements (SLAs).
Superior understanding of data and analytics.
Ab

Gustavo Lozano

About

Detail

Timeline

Résumé

Gustavo Lozano

About

Detail

Behavioral traits