Gail Lopez

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Assistant Trainer

Hill and Ponton

Feb 2024 - Jun 2024 (5 months)

Managed training logistics including organizing files, ordering supplies, and responding to inquiries. Coordinated training calendar and objectives. Collaborated with instructors to create training materials. Updated course materials using Salesforce and analyzed feedback to generate reports.

Executive Assistant

WeAssist.io

Nov 2021 - Dec 2023 (2 years 2 months)

Managed executive email communications, ensuring timely responses and organization of correspondence. Developed and maintained onboarding templates and checklists for new hires. Transcribed videos and created detailed SOPs based on instructional content. Generated reports and managed invoicing processes, facilitating weekly check-ins with the team. Provided operational support, coaching, and training to staff members. Lead generation Performs other related duties as may be assigned from time to time: Managing the Secondary daily to ensure client tasks are completed on time and efficiently. Facilitating a weekly check-in with the Secondary, 15-minute 1:1 coaching Supporting overall operations management. Generate a report of Staff hours for

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Company Trainer

Atomatic Consultancy Pte. Ltd.

May 2020 - Oct 2021 (1 year 6 months)

Oversaw the CEO's business operations, ensuring adherence to performance metrics and process efficiency. Managed CEO's email and calendar, developed training modules, and facilitated upskill training sessions. Created and delivered e-commerce and digital marketing training materials. Created training, Modules, Video recordings, and presentations. Created Training and Development Curriculum and Framework Facilitate Classroom Training, Upskill Training, and Nesting. Assist in the coordination of hiring plans.

ESL Teacher

51Talk

Mar 2018 - Mar 2020 (2 years 1 month)

Developed and delivered engaging lesson plans tailored to diverse learning styles. Provided consistent feedback on student performance and growth. Crafted detailed reports with actionable insights for student improvement.

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Freelance Garment Designer

DressDreamery

Nov 2015 - Feb 2018 (2 years 4 months)

Designed and created made-to-measure clothing based on customer specifications. Applied garment design principles to maintain proper proportions and fit. Adapted designs and performed alterations as needed.

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Executive Assistant

James J. Purtell Attorney at Law

Jul 2013 - Sep 2015 (2 years 3 months)

Managed all executive correspondence, filing systems, and calendar scheduling. Coordinated travel arrangements, and vendor payments, and manage confidential information efficiently. Supported internal and external communications, preparing detailed reports as needed. Organized and prioritized tasks to enhance workflow and operational efficiency.

Customer Service Representative

Various Companies

Oct 2006 - Jul 2013 (6 years 10 months)

Delivered excellent customer service, resolved issues, and provided product recommendations. Assisted in training programs, evaluated agent performance, and supported team leaders in call center environments.

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Waitress & Service Crew

Shakey's Pizza Restaurant

Nov 1997 - Sep 2001 (3 years 11 months)

Provided high-quality customer service, managed orders, and ensured customer satisfaction. Awarded Best Employee for exceptional performance.

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