Bilingual Reporting Analyst
Teleperformance Perú
Jan 2022 - Jul 2022 (7 months)
Automation of reports in Power BI (direct query). Design of RPA's for information downloads using Python (Selenium). Development of scripts in SQL Server (queries, store procedures, views). Management of main KPI's for clients such as AHT, SLA, OCR, UCR. Report optimization in Power BI and Excel. Verify data integrity in cross-sectional reports.