Gabriel Rezende Mota

Gabriel Rezende Mota  new_releases

About

Detail

Marketing, Social Media and Customer Success
São Paulo, State of São Paulo, Brazil
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Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Wipro Limited
    Customer Delivery Professional
    Wipro Limited
    Jun 2021 - Jan 2022 (8 months)
    Responsible for customer orders end to end across the globe with accountability for management of all internal and external suppliers . Ensure that functional teams complete their tasks in a timely manner. Accountable for ordering and tracking multiple and complex infrastructure products and services. Act as the single point of contact on communication towards both the A-end and B-end customer during the delivery ranging from simple products to complex solutions. Ensure all KCI/KPI are delivered against agreed targets, maintaining a high focus and drive on performance and operational jeopardy management. Manage the order workflow in internal systems to ensure all are reflecting the current state of the delivery. Act as an SME towards accoun
  • Spotify
    Social Media and QA
    Spotify
    Feb 2017 - Jun 2021 (4 years 5 months)
    Direct assistance in Social Media, spreading a fast, efficient and friendly vision of the company around the world. I also work with Quality Assurance (Portuguese and Spanish), doing audits and analytics about the advisers' responses.
  • Open English
    Bilingual Service Adviser
    Open English
    Oct 2016 - Feb 2017 (5 months)
    I offered assistance and information requested by English students in LATAM. Also, I worked with retention support, applying my persuasive skills to bring back the customers to the platform.
  • J
    Marketing and Digital Content
    Jaime Câmara Digital
    Dec 2013 - Jun 2016 (2 years 7 months)
    I worked in the largest newspaper in the middle-north of Brazil, developing contact between the journalists and the digital audience, building a relationship between these two hubs. I also coordinated the creation of new digital products, managing a team formed by web writer, inbound marketing, sales, and UI/UX.
  • A
    Editor and Planner
    A Gambiarra
    Jan 2013 - Jan 2017 (4 years 1 month)
    In this job I was responsible for the creation and edition of cultural articles from the internet, working online and in event staff. I was also responsible for planning and manage a team formed by 4 web writers.
  • E
    Social Media and Planning
    Equipe Publicidade e Propaganda
    Sep 2012 - Aug 2013 (1 year)
    Planning, creation, and optimization of social networks of more than 20 clients in different areas. Also, I participated in the development of campaigns and actions aimed at the digital market.
  • O
    Director
    OH!Fuck Music website
    Mar 2010 - Feb 2013 (3 years)
  • P
    Art and Social Media
    Pagú Propaganda
    Oct 2009 - Mar 2010 (6 months)
Education verified_user 0% verified
  • Universidade Federal de Goiás
    Bacharel em Publicidade e Propaganda, Comunicação Social
    Universidade Federal de Goiás
    Jan 2008 - Jan 2011 (3 years 1 month)
  • Universidade Federal de Goiás
    Bacharelado, Advertising and Marketing
    Universidade Federal de Goiás