Virtual Assistant – Customer support & Operation Specialist
Panama
Virtual Assistant with experience in customer service, data entry, and administrative support. Skilled in Excel, digital tools, and English communication. Experienced in handling customer inquiries via chat and email while maintaining high response quality. Detail-oriented and focused on efficiency, organization, and remote work environments.
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Online Chat Specialist (Customer Support)
Remote (Freelance experience)
Nov 2025 - Apr 2026(6 months)
• Maintained high customer satisfaction through fast and effective responses
• Handled customer inquiries via chat and email
• Provided timely and professional responses
• Resolved customer issues and improved satisfaction
• Managed multiple conversations simultaneously
• Maintained clear and effective written communication
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Logistics Intern
SL&Carga
Jan 2024 - Apr 2024(4 months)
• Managed data using Excel, SAP, and SIGA
• Created reports and handled documentation
• Supported logistics and operations coordination
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Operations Assistant
Toños café
Jun 2021 - Jun 2025(4 years 1 month)
• Delivered high-volume customer service
• Managed transactions and cash handling
• Organized orders and maintained workflow efficiency
• Solved customer issues under pressure
Projects (professional or personal)
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Apló
Your Startup Operations
Jan 2025 - Current(1 year 5 months)
I’m developing apló, a brand focused on high-quality, practical coffee through drip kits, designed for people who want to enjoy great coffee anytime, anywhere. My goal is to make coffee accessible, simple, and a unique experience.