Gabriel Navarro Customer support specialist

Jobs 0% verified

Tier 1 Support Engineer

AVOXI

Feb 2022 - Oct 2023 (1 year 9 months)
Technical Support Engineer

AVOXI

Feb 2022 - Oct 2023 (1 year 9 months)
Front End Repair Agent

GPS Hiring

Apr 2018 - Feb 2020 (1 year 11 months)

Front End Repair, ticket submission, customer service, technical support.
Customer Service Representative | Social Media

Smile Direct Club

Apr 2017 - Dec 2017 (9 months)

I joined this company when their first contact center in Costa Rica was not so old, so I had the opportunity to do many different things. I provided support in the Customer Care team via phone, chat and email, text message scheduling for appointments and also did some back office job. After 3 months, I joined their Social Media team. We were in charge of answering SmileDirectClub's messages with a very energetic and professional approach (Facebook, Twitter, Instagram with over 140k likes and followers).
Customer Service | Tech Support

Amazon

Jan 2016 - Jul 2016 (7 months)

Provided general chat, phone and email support for the Retail Department and level 1 tech support for Kindle Customer Care. I learned valuable customer service skills and was able to practice my English a lot. As a top performer in my team, my manager put me in charge of the new agents' metrics. I had the chance to help them improve their performance and to reduce their learning curve.

Education 0% verified

Gabriel Navarro