Gabriel Moreira Mombach

Gabriel Moreira Mombach

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Porto, Porto District, Portugal

Contact Gabriel regarding: 
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Full-time jobs
Starting at EUR1.6k/month ~USD1.83k/month
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Timeline


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Résumé


Jobs verified_user 0% verified
  • E
    Customer Success Manager
    Egoi
    Jul 2023 - Current (3 years 3 months)
    Identified and executed upsell and cross-sell opportunities, generating over €50,000 in new revenue; Managed 60-70 client accounts from Portugal and Brazil, ensuring optimal performance and swiftly resolving issues; Delivered comprehensive training and support to 70+ clients, increasing their platform utilization;
  • Teya
    Customer Experience Manager
    Teya
    Nov 2022 - Jun 2023 (8 months)
    Designed and executed an innovative Digital Customer Success strategy, improving customer satisfaction scores. Led an inactivity re-engagement initiative, boosting retention rates among dormant customers. Analyzed Churn, NPS, and Inactivity reports, providing strategic insights for customer engagement. Collaborated cross-functionally to enhance customer onboarding and streamline support processes.
  • 1
    Customer Experience Coordinator
    1WorldSyncBR
    Jun 2018 - Nov 2022 (4 years 6 months)
    Developed a Customer Health Score model, improving proactive engagement and reducing churn risk. Managed complex onboarding projects for enterprise clients, ensuring seamless implementation and satisfaction. Led a team to execute upsell and cross-sell strategies, driving an additional R$50,000+ in revenue. Progressed from Customer Success Analyst to Customer Experience Coordinator, showcasing leadership and impact.
Education verified_user 0% verified
  • Fundação Getulio Vargas
    Postgraduate in Environment and Sustainability
    Fundação Getulio Vargas
    Jan 2020 - Jan 2021 (1 year 1 month)
  • Universidade Federal de Santa Maria
    Bachelor in Economics
    Universidade Federal de Santa Maria
    Jan 2010 - Jan 2015 (5 years 1 month)
  • Scient
    Go-to-Market Manager
    Scient