Gabriel Morales

Operations and Account Management professional with 3+ years of experience supporting U.S.-based companies in remote, high-volume, KPI-driven environments. Experienced in billing support, account management, operations coordination, data entry, documentation, record management, issue resolution, and cross-functional coordination. Proven ability to coordinate with Billing, Finance, IT, and other internal teams to resolve account issues, investigate discrepancies, maintain accurate records, and ensure timely follow-up. Proficient in CRM systems, Microsoft Office, Microsoft Excel, Google Workspace, Intercom, and remote collaboration tools. Highly organized, detail-oriented, adaptable, and effective at managing multiple priorities while maintaining accuracy and consistent follow-through.