Gabriel Monteiro de Souza Senior Product Manager at Asksuite

Senior Product Manager

Asksuite

Mar 2023 - Current (3 years 8 months)

Owned end-to-end product evolution for GenAI-powered quote generation platform deployed globally, reducing quote time by 92% (60s → 5s) while optimizing cost-latency trade-offs and balancing technical complexity with usability. Increased agent throughput 1.5x and reduced handling time 30%.

Designed and executed iterative rollout strategy for new live chat platform, growing adoption from 0 to 5K WAUs while reducing support tickets 50% through data-driven feedback loops, reliability improvements, and continuous experimentation.

Established experimentation culture by defining success metrics (adoption rate, incident tracking, satisfaction scores) and driving platform improvements based on quantitative analysis and qualita

Mid Product Manager

Asksuite

Mar 2021 - Mar 2023 (2 years 1 month)

Increased chatbot conversion by 16.5% through hypothesis-driven experimentation, A/B testing, user research, and UX optimization, directly impacting revenue and customer engagement metrics.

Reduced customer onboarding time 67% (30 days to 10 days) by automating workflows and eliminating manual bottlenecks, contributing to 20% reduction in early-stage churn and improved time-to-value.

Owned end-to-end discovery and delivery for multiple channel integrations (Google Business Messages, Email, Phone), driving 30% revenue growth and expanding customer touchpoints.

Led go-to-market execution by coordinating cross-functional teams (Sales, Marketing, Customer Success), creating feature demos, and developing enableme

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Product Manager

Code7

Oct 2018 - Mar 2021 (2 years 6 months)

Owned product strategy, roadmap, and execution for two B2B platforms serving 20K+ users, covering discovery, delivery, and lifecycle management.

Led 0 to 1 development of Zero Paper, a digital signature and document management solution, driving adoption to 5K+ active users through customer-led discovery.

Launched and scaled Kolmeia, an enterprise communication and personal dashboard platform, reaching 15K+ users and improving organizational visibility and alignment.

Partnered cross-functionally with Engineering, Design, Sales, and Customer Success to validate solutions through user research, translate insights into clear delivery artifacts, and drive data-informed prioritization and launch readiness aligned

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Product & Data Innovation Trainee

Code7

Jan 2018 - Sep 2018 (9 months)

Developed predictive machine learning model to assess lead conversion potential, improving sales team efficiency by 7% and prospect targeting accuracy through data-driven lead scoring methodology.

Customer Intelligence Analyst

PariPassu

Aug 2017 - Dec 2017 (5 months)

Built deep learning churn prediction model and created BI dashboards enabling Customer Success to execute proactive retention campaigns, which decreased churn by 15%.

Customer Success Analyst

GeekHunter

Apr 2017 - Aug 2017 (5 months)

Managed dual-sided marketplace client onboarding and proactive engagement, collaborating with Sales to optimize customer lifetime value. Achieved more than 10 success matches each month.

Technical Manual Developer

DoutorIE Inteligência Automotiva

Aug 2014 - Dec 2015 (1 year 5 months)

Developed technical manuals for the reparation of car systems, analyzing electronic and electromechanical embedded systems, such as electronic fuel injection, ABS and airbag, and operation of sensors and automotive actuators.

Gabriel Monteiro de Souza

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Gabriel Monteiro de Souza

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