Support Analyst
Sankhya Gestão de Negócios
Jan 2023 - Oct 2024 (1 year 10 months)
•Main focus on service activities and clarifying managerial doubts from customers and implementation consultants, resolving calls ranging from simple demands to critical and complex demands, in order to present agile and effective solutions; • Data manipulation via DBMS (SQL and ORCL); • Maintain fluid communication with customers, informing them about the progress of services; • Contribution to knowledge base/Help Center; • Documentation at test level, with error simulation to guide maintenance, describing the steps followed; • Support peers in resolving call-related problems; • Continuous study, to understand the specific processes used by customers and the system's functionalities, monitoring all new features of the system.
