Gabrielle Sullivan
About
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Customer Technical Support at Tandem Diabetes Care
Florida, United States
Résumé
Jobs
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Customer Technical SupportTandem Diabetes CareJul 2024 - Current (2 years)Managed high levels of call flow and responded to technical support needs. Worked under strict guidelines to maintain FDA clearance. Monitored system performance to identify potential issues. Diagnosed and troubleshot hardware, software and network issues. Responded to customer inquiries and provided technical assistance over the phone. Researched and identified solutions to technical problems. Documented all customer issues and concerns with a 90 day average Quality Assurance rate of 98%- ConciergeWestgate ResortsJan 2023 - Jan 2025 (2 years 1 month)Address guest complaints or issues promptly and effectively, resolving them to the satisfaction of the guest and maintaining positive relations. Achieves a 95% accuracy rate in administrative tasks, minimizing errors and improving efficiency Utilizes CRM software to document customer interactions, update customer information, and track issue resolution, ensuring accurate and thorough records. Demonstrates strong problem-solving skills to resolve customer complaints, manage escalations, and exceed service level agreements. Collect Payments.
- Consumer Access SpecialistAdventHealthNov 2022 - Nov 2023 (1 year 1 month)Accurately documented patient interactions and resolutions in the CRM system to maintain comprehensive patient records. Processed various insurances, self-pays, VA benefits, Medicare and Medicaid. Worked closely with doctors and nurses in an Emergency Room setting and Out-Patient setting. Actively ensured HIPAA was maintained and PHI was protected. Registered patients using EPIC and Cerner Was in the top 85% of collecting copays, good faith deposits and outstanding balances
- AStore ManagerAshley Snell CollectionJan 2022 - Nov 2022 (11 months)Provided exceptional customer service via phone, addressing inquiries, resolving issues, and processing orders accurately and efficiently Demonstrated strong problem-solving skills to identify and resolve customer concerns promptly, resulting in increased customer satisfaction ratings Maintained detailed records of customer transactions and inventory in CRM system, ensuring accurate documentation and follow-up Achieved a 95% customer satisfaction rating based on post-interaction surveys.
- Consumer Access SpecialistAdventHealthSep 2021 - Jan 2022 (5 months)Accurately documented patient interactions and resolutions in the CRM system to maintain comprehensive patient records. Processed various insurances, self-pays, VA benefits, Medicare and Medicaid. Worked closely with doctors and nurses in an Emergency Room setting and Out-Patient setting. Actively ensured HIPAA was maintained and PHI was protected. Registered patients using EPIC and Cerner.
Education
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- UCertificate, Legal Assistant/ParalegalUS Career InstituteJan 2025
- Associates, ScienceKeiser University