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Gabrielle Hicks
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New York, United States
Contact Gabrielle regarding:
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Open to unpaid internships
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Résumé
Jobs
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- WCustomer Service AssistantWillow WaxCraftOct 2022 - Aug 2024 (1 year 11 months)• Kept track of customer orders, shipping info, and issue details by updating spreadsheets regularly. • Organized return and refund records so everything stayed clear and easy to find. • Updated internal docs like FAQs and reply templates using real customer feedback and trends. • Managed product listings and made sure prices, descriptions, and shipping info were all accurate.
Volunteer Online Community ModeratorRedditMay 2018 - Jun 2023 (5 years 2 months)• Used mod tools to review flagged posts and comments, making sure everything followed the rules and stayed on track. • Tagged and categorized user posts to keep discussions organized. • Shared and documented moderation decisions to maintain consistency and track team actions over time. • Identified common user questions and updated community pages to provide clearer, faster answers.
Education
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- EHigh School DiplomaEast Ramapo High SchoolSep 2010 - Jun 2014 (3 years 10 months)