Gabrielle harbin

Csr

Elevance

Oct 2022 - Current (3 years 7 months)

* Investigate and resolve member claims by reviewing diagnosis codes, procedure codes, and plan details. * Provide ID cards, verify benefits, and educate members on employer-sponsored and individual plans. * Ensure HIPAA compliance while handling sensitive member data.

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CSR - Customer Service Representative

Peopleshare

Aug 2020 - Jul 2021 (1 year)

Answer incoming calls as they come in. We are to Hipaa verify every single caller before we can assist or provide basically plan information to insured or noninsured members. I assist Medicare Supplement plan holders by sending out fulfillment requests, updating demographic information. I educate members on their plan structure. I check/verify claim status for members as well as providers. As well transfer to the appropriate department if needed.

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Customer Service Representative

Knoah Solutions ezCater

Jan 2019 - Nov 2019 (11 months)

Quickly and efficiently push orders through for all sorts of caterers in all sorts of cities on the website. Respond to customers and caterers emails, text messages, and modify their orders at their request. We take inbound calls and provide excellent customer service to track down late orders and empathize with the customers for late orders for customers. We compensate customers for late orders sometimes even early orders, if in the event, we compensate the caterers too.

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Server

Coronado Heights Senior Living

Jun 2018 - Jan 2019 (8 months)

Demonstrate active listening while taking orders for the resident that resides at the assisted living facility. Insure the residents plate reflects the residents order. Assisting with making sure our table work is done including restocking sugars, creamers and crackers. Restock our bistro and our reach in refrigerator every day and preparing salads in a timely manner during our down time. Providing accurate orders according to the meal tickets to the cooks, going above and beyond for the residents. Skills I have picked up are food service, menu knowledge up-selling, and efficiency. Accomplishments would include quickly adapting to changes, added duties (i.e covering your section and someone else's) positive residents feedback and positive f

Customer Service Representative

C3 Customer Contact Channels

Dec 2015 - Jun 2018 (2 years 7 months)

Provide strong organizational skills, be proficient in Microsoft & Word. Possess active listening skills, answer telephone inquiries. Provide excellent oral communication skills, have a courteous demeanor. Assist members enrolled in the Medicare program that are insured members with prescription drug plans. Initiate the process for their authorizations, requesting drug coverage and other inquires. Provided accurate information in response to customer inquiries. Address members' inquiries in a timely and accurate manner.

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Lobby Attendant

Marksman Security Corporation

Jul 2015 - Sep 2015 (3 months)

Greeted guest with a courteous tone and smile. Insured all guest had a badge to access the facility.

Cashier

Tommy Hilfiger

May 2014 - Mar 2015 (11 months)

Assessed customer needs and responded to questions. Organized register supplies( i.e bags and receipt paper. Cashiered as swiftly and neatly. Operated cash register with proficiency. Worked overtime shifts during busy periods and covered other departments to relieve others.

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Cashier and Customer Service

Gymboree Outlet Store

Feb 2014 - May 2014 (4 months)

Updated register logs. Processed an average of 25 transactions each day in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone. Maintained the children's clothes, shoes and accessories throughout the store. Assisted customers when they needed certain sizes.

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