Branch Manager
United Backpackers Hostel
Mar 2018 - May 2020 (2 years 3 months)
• ️ Supervised a team of multilingual staff members, including front desk officers, housekeeping staff, and maintenance personnel, overseeing all aspects of their operations.
• ️ Ensured guests' needs were met and their concerns were addressed promptly by handling inquiries, requests, and complaints
and resolving any arising issues.
• ️ Created promotional campaigns, maintaining online listings, managing social media presence, and fostering partnerships with local businesses to enhance the hostel's visibility.
