José Gabriel Henao Girón
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IT Recruiter at IDR | Talent Acquisition Specialist
Medellín, Antioquia, Colombia
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IT Recruiter public Remote experienceInternational Development ResourcesDec 2022 - Current (1 year 6 months)- Professional RecruiterRAM BPOJun 2022 - Oct 2022 (5 months)- Bilingual Recruiter for #AHappyJob. Leading recruitment processes and implementation of new strategies that help to provide new and the best bilingual and specialized talent to the company and clients we manage. - Selection Processes Leader, focused on the acquisition of technical profiles. Designing and implementation of the recruitment process for the organization. - Building and evaluating profiles for the different roles. Search and get suitable talent from the different recruitment platforms available.
- UFlight AttendantUltra AirJan 2022 - Oct 2022 (10 months)- Taking care of the safety, service, and comfort of passengers in national flights. Performing as a flight attendant, I could develop my soft skills when working with people. - I also have had the opportunity to work with SOPs following international standards to operate in emergency scenarios.
- Talent Acquisition SpecialistHopHRJan 2022 - Jun 2022 (6 months)- IT recruitment for different roles across the United States of America. Languages such as SQL, Python, R, Tableau, Machine Learning, AI, and others for roles like: Data Scientist. Data Engineer. Analytics Consultant. Product Manager - Data Science Engineer Recruitment and sourcing process around the world for internal positions such as new TAS, Account Manager, Sales people, and Lead TAS.
- Talent Acquisition Specialist/TrainerSolvo GlobalAug 2021 - Jan 2022 (6 months)- I have the opportunity to be part of the Talent Acquisition Department, where with my colleagues, our mission is to do the massive selection process for the different vacancies we may have such as legal, accountant, customer service - I have had the opportunity to work with different companies in the United States of America looking for the best bilingual talent in Colombia and sometimes in the US. - Not only that, but I have trained several people as recruiters, teaching the different processes we have in the company. I have taught about CRMs to get new talent, how to headhunt people, how to onboard people, and how to proceed with the selection
- Talent Acquisition AssociateSolvo GlobalJun 2020 - Aug 2021 (1 year 3 months)- I have the opportunity to be part of the Talent Acquisition Department, where with my colleagues, our mission is to do the massive selection process for the different vacancies we may have such as legal, accountant, customer service - I have had the opportunity to work with different companies in the United States of America looking for the best bilingual talent in Colombia and sometimes in the US.
- Flight AttendantaviancaJan 2020 - Mar 2020 (3 months)- I had the opportunity to perform my career as Flight Attendant at Avianca, where I was in charge of taking care of the safety, service, and comfort to the passengers in national flights. - Performing as a flight attendant, I could develop my soft skills when working with people. I also have had the opportunity to work with SOPs for this specific airline, that have given me the knowledge I need for other positions.
- Bilingual AdvisorOneLink BPOOct 2019 - Nov 2020 (1 year 2 months)- At Onelink BPO, I had the opportunity to work for different accounts related to the customer service field. I was in charged of providing customer service through chat, email, and phone calls. - This experience has given me the opportunity to develop many communications skills when speaking with people related to providing a service.
- Intern Passenger Service AgentLATAM AirlinesJul 2018 - Sep 2018 (3 months)- While finishing my internship, I had the opportunity to work with people at Medellín's International Airport. - I was working in the lobby, being a host, at the check-in front desk assisting passengers, and boarding rooms, where I was in charge of the boarding process for the different flights we had
- Spanish AdvisorAlmacontactOct 2017 - Oct 2019 (2 years 1 month)I was in charge of receiving calls, emails, and other requirements for LATAM Airlines. There, I had the opportunity to work with customers in Latin America and Europe providing customer service, information about tickets, refunds, changes, and other services we offered. I worked for the travel agencies team, where we were in charge of providing support to the different travel agencies LATAM had a partnership with.
- SAdministratorSanto Cielo DiscoSep 2016 - Oct 2017 (1 year 2 months)I had the opportunity of leading the team through different processes to achieve success in our service and operations. I was in charge of taking inventory and keeping everything in its place and in order. Leading a group of around 10 people depending on the operation needs as well as the date.
Education
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- Human Talent and Resources Management, Human Resources Management and ServicesPolitecnico de ColombiaJan 2021 - Jun 2021 (6 months)
- Auxiliar en Servicios Aéreos - TCP (Flight Attendant Studies), Transporte aéreoAcademia Antioqueña de AviaciónAug 2016 - Dec 2018 (2 years 5 months)
- CEnglish, English LanguageCESFA Centro de IdiomasJan 2016 - Jun 2016 (6 months)