G

Gabriel Cardoso Medeiros de Lima

About

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Rio de Janeiro, Brazil
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Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • ModSquad
    Customer Support Agent
    ModSquad
    Jan 2025 - Current (1 year 10 months)
    Multi-language Support: Provided assitance to customers and propelled user engagement for a music streaming app in English, Portuguese and Spanish. Troubeshooting Skills: CRM Software: Solved payment and technical issues by guiding customers through the steps. Experience with managing flow with up to 4-6 consecutive chats in queue. Excellence in
  • 5CA
    Gaming Customer Support Agent
    5CA
    Sep 2024 - Oct 2024 (2 months)
    Multi-channel and Multi-language Support: Build and maintain strong relationships effectively managing diverse support channels, such as live chat and email, to engage with our client players in Portuguese, Spanish, and English. Troubleshooting Technical Issues: Facilitated resolution for players encountering technical difficulties, including software and connectivity issues. Employed a methodical approach by collecting and analyzing hardware, system, and network data to diagnose problems and recommend effective solutions, while also working with cross-functional teams.
  • BrandBastion
    Customer ServiceAgent
    BrandBastion
    Feb 2021 - Oct 2023 (2 years 9 months)
    Customer Satisfaction: Social Media Monitoring: Tracking & Reporting: Provided exceptional service by addressing inquiries and resolving issues. Managed social media accounts, identifying and handling potential issues proactively. Developed a system to monitor community engagement activities.
  • BrandBastion
    Content Processing Specialist
    BrandBastion
    May 2020 - Feb 2021 (10 months)
    Quality Assurance & NLP: Harmful Content Detection: Data-Driven Decision-Making: Customer Success Analyst Jr. Evaluated user engagement, ensured content accuracy, and adhered to client guidelines. Identified and addressed harmful content to protect client reputation. Monitored trends and maintained a 98.8% accuracy rate in content moderation. Sales & Product Demonstration: Assisted the sales team with pitch presentations and onsite product demos. Customer Support Optimization: Automated workflows and improved agent scripts, reducing escalated tickets by 10%. Client Onboarding: Developed training materials for a smoother customer transition and product adoption. Monitoring & Troubleshooting: Identified issues proactively and explored upselli
  • Vivo
    Call Center Agent
    Vivo
    Jun 2012 - Mar 2013 (10 months)
    Inbound Calls: Conducted calls to identify customer needs and offer solutions through upselling and crossselling. Handled an average of 12+ customer calls per hour and resolved customer queries with a minimum of 80% satisfaction rate. Troubleshooting: Performed network troubleshooting to identify and resolve network-related issues.
Education verified_user 0% verified
  • U
    Bachelor of Psychology
    Universidade Veiga deAlmeida University of Pennsylvania
    Oct 2024 - Feb 2025 (5 months)
  • I
    Bachelor of Economics
    Instituto Brasileiro de Mercados e Capitais Escola Britânica deArtes Criativas e Tecnologia
    Apr 2023 - Sep 2023 (6 months)