Customer Service Representative
Telus International
Jan 2022 - Jan 2024 (2 years 1 month)
Successfully managed inbound and outbound calls to address customer concerns, resolve issues, and provide exceptional service, resulting in a high rate of customer satisfaction. Implemented retention strategies to decrease customer churn and increase client loyalty, resulting in a 15% increase in customer retention over 6 months.
Acted as a liaison between clients and various departments within the company to ensure effective communication and problem resolution.
Collaborated with the analytics team to gather data on customer behavior and preferences, providing valuable insights for strategic decision-making.
