With a solid background in technical support and vendor relations, my journey has evolved over the years at Forward Thinking Technology Solutions, leading up to my current role as a User Operations Specialist at The Predictive Index. In this capacity, our team leverages my expertise in Windows DevOps to optimize operations and enhance user experiences. My CompTIA and Microsoft certifications underpin a commitment to continuous learning and professional growth. I am driven by the mission to empower our clients through innovative solutions, aligning my values with our organization's culture of forward-thinking and excellence.