G
Gabriela Padilla
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Francisco Morazán Department, Honduras
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Résumé
Jobs
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Project Specialist - Regional RecruiterAlia ServicesJan 2022 - Current (4 years 10 months)• Serve as the primary point of contact for representatives across the project lifecycle. • Guide outcomes, identify areas of opportunity for existing clients, helping them become more efficient with the products and services, including revenue generation. • Interview prospective full time, part-time, and contract merchandisers. • Work closely with senior project specialists, coordinators, and managers to ensure staffing needs are fulfilled. • Onboard representatives seamlessly with a high degree of personal touch.- ITeam LeadIn-touchJan 2021 - Jan 2022 (1 year 1 month)• Monitor work to identify issues and track progress. • Serve as the conduit between the call center management and agents. • Take agents' views and feedback on board, with the aim to set team goals. • Develop improvement plans for agents with low KPI's. • Creation and follow up of administrative files. • Audit calls to ensure quality assurance.
- 2Subject Matter Expert/Team leads assistant24-7 In-touchJan 2020 - Jan 2021 (1 year 1 month)• Manage schedules, organize meetings and handle correspondence to help the team lead stay organized. • Act as the primary point of contact between the team lead and other team members, and external parties facilitating effective communication. • Assist with project planning and execution, track deadlines, and help coordinate tasks among team members. • Prepare reports and gather relevant information to assist the team lead in decision-making processes. • Help to manage resources, including budgets, tools, and materials necessary for the team. • Address and solve minor issues that arise within the team.
Education
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- CBachelors in PsychologyCEUTEC UniversityJan 2021 - Current (5 years 10 months)