Gabriela Moreno
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International Business Manager | Strategic Customer Success Manager
Bogota D.C., Colombia
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Résumé
Jobs
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Senior Regional Supervisor for latamInDriverMar 2021 - Sep 2022 (1 year 7 months)- Successfully identified & qualified target markets including geographical areas for client organizations, resulting in a 5% increase in sales.
- Identified new markets through constant updates of knowledge via professional publications and changes observed by the local and international media in more than one language.
- Designed and implemented strategies and approaches for market entry including the establishment of local and regional networks
- Organize and manage the market development process for 13 Latin American countries
- Trained and facilitated the transfer of skill, knowledge, and competence to team members and international communication and engagement representatives.
- Develop funnels and Business Ca- International Account Business DeveloperOzeol InternationalDec 2019 - Jan 2021 (1 year 2 months)- Developed and implemented strategic business plans and market strategies.
- Consistently outperform monthly, quarterly, and annual revenue goals.
- Recommended entry priorities based on identified consumer behavior in target markets and made clear how such behavior is different from familiar markets.
- Developed budgets and financial statements for both the internationalization process and localization or onboarding process.
- I helped launch products into regions and verticals around the world including Latin America, Canada, and France. - Business Development DirectorProdotti Italiani LTDAAug 2015 - Dec 2019 (4 years 5 months)- Directly responsible for fostering new partnerships, referral avenues, and public outreach
- Responsible for client relationship management and strategic marketing.
- Worked with existing sales teams, within already secured local markets, to grow sales to a national level.
- Built relationships with-in these new industries in order to secure appointments and opportunities for the establishment of new accounts.
- Recruited, developed, and retained high performing business prospector teams for supervising their cold calling strategy
- Developed and analyzed forecasting for possible business opportunities and lead generation. - Customer Loyalty ManagerSeguros Bolívar S.AApr 2010 - Apr 2012 (2 years 1 month)- Build and foster strong relationships to ensure customer retention by fully understanding the customer journey and evolving requirements.
- Created in-depth relationships with clients, developing an environment for increased customer retention.
- Specialize in quality service, customer retention, productivity and team management.
- Directed customer retention, renewal process and customer on-boarding.
- Drive customer retention and revenue growth through people management, training and coaching, metric-driven process innovation, and product feedback.
Education
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- EEnglish Certificate (C2 Proficient)EF LegumesDec 2022
- Fundamentos de marketing digitalGoogleSep 2022
- Business Development FoundationsProject Management InstituteSep 2022
- Business Analysis for Project ManagersInternational Institute of Business AnalysisSep 2022
- NTransitioning from Waterfall to Agile Project ManagementNational Association of State Boards of AccountancySep 2022
- Marketing Analytics- Universidad de VirginiaCouseraDec 2021 - Current (4 years 11 months)
- Business Administration (customs management)I.U.T.I.R.L.A.May 2006 - Apr 2010 (4 years)
Projects (professional or personal)
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- EExecutive coachNov 2022 - Current (4 years)- Guide people to build important skills, gain motivation, and perform better at their job