Gabriela Di Paola

A

Release Management Account Engineer

Avaya Inc.

Apr 2022 - Sep 2022 (6 months)

- ➢ Analysis of Customer's SW solutions & sending recommendation on new releases ➢ Proposing upgrade plan to the Customer ➢ Managing the deployment of new releases as a Project by allocating resources, coordinating date & time with the Customer and IT

Techinical Writer

Bizit Global

Apr 2022 - Sep 2022 (6 months)

- ➢ Gathering / analysis of technical information of software products ➢ Planning / writing different document types required for end users (User's Manual)

E

Quality Control Analyst

ExtendIT SRL

Dec 2021 - May 2022 (6 months)

- ➢ Documenting Test Cases using OUM Templates ➢ Performing Unit and End-to-End Tests ➢ Drafting User’s Guides and delivering training on new application solutions

I

Technical English Teacher

Instituto Superior Tecnológico Empresarial Argentino

Aug 2021 - Current (3 years 11 months)

- - Technical English - Giving students the tools required to better deal with technical texts and scenarios from a grammatical and practical approach

Release Management Analyst

Avaya

Mar 2020 - Apr 2022 (2 years 2 months)

E

Manual QA - English Proficiency

ExtendIT SRL

Aug 2017 - Mar 2020 (2 years 8 months)

- Building up and logging of Test Cases - Validating Unit and End-to-End Test using OUM Templates

A

IT Process Analyst

AVAYA Inc. – Business

Mar 2011 - Jun 2017 (6 years 4 months)

Main Responsibilities: ➢Documenting Guidelines, Processes & Procedures / Workflows for the Technical Teams on software tools and processes such as Change, Configuration, Incident, Problem and Service Request Management. ➢Comparative analysis of IT processes without and within the company to improve internal processes ➢Designing and delivering training courses for various IT sectors on new functionalities of the different tools and processes they work with daily ➢Maintaining of a Knowledge Library for the IT Sector ➢Following up of Business Continuity Plan exercise From 03/2011 till 06/2017

IT Service Management Analyst

Avaya

Mar 2011 - Jun 2017 (6 years 4 months)

- Designing training courses for the IT sector on new functionalities of the different tools and processes they work with daily - Delivering training courses remotely for various IT sectors - Comparative analysis of IT processes without and within the company to improve internal processes - Knowledge base articles: drawing up & content verification for End Users and IT community - Maintenance of IT workspace (SharePoint) visited by the End User for latest updates & useful information - Business Continuity Plan for IT Ops: data collection for 17 Groups within IT Ops, tracking for currency

I

Project Manager Jr

IBM Global Delivery Center Argentina

Jan 2010 - Mar 2020 (10 years 3 months)

- Gathering requirements for technical groups to have the appropriate information to proceed for the Design and Development of an IT Service Catalogue - Chairing teleconferences to discuss missing elements, next steps, and time constraints - Reporting this information to an US-based control group on an ongoing, timely basis as well as to the Customer - Addressing Customer's requirements

I

Process Architect

IBM Global Process Services

Sep 2006 - Dec 2009 (3 years 4 months)

Main Responsibilities: - Assisting Project Managers on tracking progress on deliverables - Validating/defining deliverables to meet business needs - Gathering and analyzing existing intellectual capital - Editing contractual, process-aligned documentation and mapping process (flowcharts) based on existing intellectual capital and feedback provided by experts on subject matter - Chairing multi-party virtual meetings to concur on documentation content - Tracking documentation database-managed Review-Approval cycle (Document Management) - Performing rigorous, auditable Quality Assurance as per specific Guidelines - Translation of "Process Interface Manuals" (English↔Spanish)

I

Delivery Process Architect – Documentation Quality Analyst for USA accounts

IBM Global Delivery Center Argentina

Apr 2005 - Dec 2021 (16 years 9 months)

and Global FDA regulated accounts Main Responsibilities: ➢Editing contractual, process-aligned documentation and mapping process (flowcharts) based on existing intellectual capital and feedback provided by experts on subject matter ➢Chairing multi-party virtual meetings to concur on documentation content ➢Tracking documentation database-managed Review-Approval cycle (Document Management) ➢Performing rigorous, auditable Quality Assurance as per specific Guidelines ➢Drawing up the risk management processes and procedures for the customers to sign off ➢Monitoring the drilling of various procedures such as disaster recovery in order to verify proper redundancies ➢Translation of "Process Interface Manuals" (English↔Spanish) ➢Other respon

B

Technical Writer

Bizit Global Inc.

Position: Technical Writer Main Responsibilities: ➢Gathering and analysis of technical information of software products ➢Planning and writing different document types required for the product development for end users (User's Manual) ➢Generating high-quality artifacts in terms of design and language with a special focus on UX

E

English teacher

In-company and private English teacher since 1999. Regular courses and preparation of Tests: TOEIC, TOEFL, FCE among others. ➢At Institute of Higher Education in Business Technology (ISTEA): Technical English.

Gabriela Di Paola

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Gabriela's behavioral traits
Gabriela's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.