Gabriel Alexander Bonilla Herrera
About
Detail
Arequipa, Peru
Contact Gabriel regarding:
Flexible work
Starting at
USD6/hour
Résumé
Jobs
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Clínica Emmel / Internacional DepartmentHospicare consultingJan 2026 - Sep 2026 (9 months)- Administrative support: Provide administrative assistance within the clinic to ensure smooth operations.
- International patient guidance: Guide international patients throughout their medical visit and help them navigate procedures.
- Translation assistance: Offer translation services to facilitate communication between patients and healthcare staff.
- Visit support: Accompany and support patients during their appointments to enhance their overall experience.- CybertexexCybertexexJul 2025 - Dec 2025 (6 months)- Documentation review: Review and analyze documentation from clients worldwide to ensure accuracy and completeness.
- System record entry: Extract and input essential information into the company's system records with precision.
- High accuracy ratio: Achieved a 99% accuracy rate in documentation processing.
- Typing proficiency: Demonstrated strong typing skills with 45 WPM in English and 55 WPM in Spanish. - Bilingual Customer Service AgentiVisaOct 2024 - Jul 2025 (10 months)• Provide support to English and Spanish-speaking clients regarding visa applications and travel documents. • Manage online inquiries, resolve issues, and guide users through the iVisa platform. • Ensure a smooth user experience with clear bilingual communication.
- OAppointment SetterOmni Dental Specialty & Avra DentalFeb 2023 - Aug 2023 (7 months)• Conducted outbound calls to schedule appointments. • Maintained accurate lead records using Google Sheets and GoHighLevel. • Ensured high-quality service and follow-up communication with clients.
- Customer Service AgentTeleperformance SAAug 2022 - Aug 2023 (1 year 1 month)• Assisted customers in completing reservations and resolving issues using tools like Kustomer, Dashboard, Slack, and Guru.
• Responded to chats and provided technical and procedural guidance.
• Promoted to supervisor role to train and support new hires.
• Integrated light sales support into the customer journey, guiding clients through the selection and booking of flight and hotel reservations to drive revenue and enhance the end-to-end service experience. - CAirport RepresentativeClaro RoamingMar 2015 - Nov 2015 (9 months)• Promoted and explained international roaming services. • Assisted both customers and non-customers in English and Spanish.
- Sales & Customer ServiceBritt shopJul 2014 - Jan 2015 (7 months)• Assisted passengers at check-in with guidance in English and Spanish. • Ensured smooth and secure boarding processes.
- MInterpreter for AmericansMedical Campaigns• Translated for American healthcare teams in non-proft campaigns in Peru. • Helped guide patients through medical processes and information in both languages.
Education
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- SSecondary School
- NEnglish Language StudiesNatural English Institute