Gabriela Chaves Bilingual Customer Success Specialist | Account Management |

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Senior Account Manager

Enext, a VML company

Mar 2023 - Oct 2024 (1 year 8 months)

As Senior Account Manager, I led client engagement and strategic project execution for Colgate, ensuring that business objectives were met through data-driven marketing initiatives.

• Successfully managed a high-profile account, achieving significant growth in client satisfaction and retention.
• Implemented innovative solutions to streamline processes and improve service delivery.
• Actively contributed to new business pitches, showcasing the agency's strengths and capabilities.
• Utilized Google Drive as part of Google Workspace to efficiently manage and organize client deliverables across teams, enhancing collaboration and project tracking.

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Senior Account Manager

INGAGE Digital

Feb 2022 - Feb 2023 (1 year 1 month)

I was responsible for client portfolio management, maintaining constant communication to foster new business opportunities and strengthening long-term partnerships.
• Monitoring digital performance indicators and data analysis to provide strategic insights, optimizing the company's online presence, and adjusting processes to better meet client expectations.
• Oversaw project lifecycles from initiation to completion, ensuring timely delivery within budget constraints.
• Overseeing cross-functional teams and aligning client needs with agency capabilities to deliver high-impact campaigns.

Additionally, I utilized Google Drive as part of Google Workspace to efficiently manage and organize client deliverables across

Account Manager

Agência Open

Nov 2020 - Feb 2022 (1 year 4 months)

- Responsible for relationship management and experience, as well as strategy development and performance tracking.
- Coordination of digital strategies, working with technical teams focusing on efficiency and alignment with client needs.
- Monitoring digital performance indicators and data analysis to provide strategic insights.
- Utilized Google Workspace tools, particularly Google Drive, to efficiently manage and organize client deliverables across teams, enhancing collaboration and productivity.
- Collaborated on the creation and optimization of websites using WordPress, ensuring that digital strategies were effectively implemented to meet client objectives.

Account Executive

Surfe Digital

Jul 2019 - Sep 2020 (1 year 3 months)

Account Manager responsible for managing the entire customer journey — from lead prospecting to post-sales delivery.
Led inbound strategy and planning, managing relationships to ensure client success and satisfaction;
Monitored performance metrics via RD Station and HubSpot, providing data-driven insights and reports;
Oversaw operational team deliveries, ensuring alignment with strategy and timelines;
Actively supported clients at every stage, building long-term partnerships through consistent, results-oriented engagement.

Multilingual SEO Analys

Neil Patel Brasil

May 2019 - Aug 2019 (4 months)

Led technical SEO efforts in a global website localization project, focusing on optimizing and adapting web content across multiple languages. Responsible for implementing SEO best practices to enhance international organic performance and align content with each market’s search intent.

Key responsibilities:

Technical structuring and SEO optimization of web content in several languages;
Adaptation of translated content with strategic use of keywords and on-page elements;
Implementation of SEO on-page best practices (meta tags, headers, interlinking, semantic structure);
Ensured consistency and performance across all language versions of the site;
Collaborated with global teams in content, developmen

SDR

Rock Content

Mar 2018 - May 2019 (1 year 3 months)

Worked as an SDR in the inbound sales team, focused on qualifying and prospecting marketing-generated leads using HubSpot. Developed and executed outreach cadences to identify opportunities and improve conversion rates.

Key responsibilities:

Qualified inbound leads generated by the marketing team;
Prospected and managed sales pipeline through HubSpot;
Designed and implemented personalized outreach sequences (email, phone, LinkedIn);
Conducted needs assessments and passed qualified leads to Account Executives;
Continuously optimized SDR workflows and outreach strategies.

Gabriela Chaves

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Gabriela Chaves

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