Gabi Rivera

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PROJECT COORDINATOR

Trout Design

Jan 2020 - Jan 2024 (4 years 1 month)

Led creative projects from concept to delivery, aligning with client vision and budget. Developed a project tracking system for improved transparency and efficiency in communication. Served as primary client liaison, ensuring timely updates and effective feedback management. Directed social media strategy for @gabixtyler, boosting audience engagement through storytelling. Created a flexible content calendar to enhance consistency and clarity in brand messaging. Managed logistics for content production, ensuring smoother workflows and timely deliverables. Collaborated on visual content and modeled to authentically bring concepts to life. Supported contract negotiations and strengthened client relationships with professionalism and empathy.

PROGRAM MANAGER

Citibank

Jan 2018 - Jan 2019 (1 year 1 month)

Successfully executed Core Capabilities programs, meeting project milestones and strategic alignment. Established a centralized operations hub for better reporting accuracy and stakeholder communication. Created a weekly newsletter to enhance cross-team transparency and engagement. Oversaw implementation of LPMT and PTS-W tools, improving quality control and process efficiency. Additionally, provided virtual assistance to the Director and Senior Vice President, facilitating effective communication and support in their strategic initiatives.

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PROJECT MANAGER

Axis Group LLC

Jan 2017 - Jan 2018 (1 year 1 month)

Strengthened vendor and client relationships, enhancing efficiency in business operations. Conducted research on key accounts for better market alignment and decision-making. Launched a training program for Cognet pipeline management software to boost engagement. Created a centralized underwriting database for faster market selection and improved accuracy. Oversaw active accounts and provided weekly updates for timely task completion. Updated Sales Service Presentation templates for a more professional client experience. Coordinated weekly partner meetings and community service initiatives to strengthen relationships.

DIRECTOR OF OPERATIONS

Auburn University

Jan 2014 - Jan 2016 (2 years 1 month)

- Organized team travel arrangements, including flights, accommodations, and meals, ensuring seamless logistics for all team members. - Established robust partnerships with hotels, airlines, and restaurants to enhance service quality and cost-effectiveness. - Oversaw the recruiting database (JumpForward) to ensure compliance with organizational standards and regulations. - Coordinated an annual team banquet, resulting in a 2% increase in community engagement and fostering team spirit. - Implemented promotional campaigns for summer camps, significantly enhancing visibility and participation. - Co-created a camp website, leading to a 5% rise in online sales, thereby boosting revenue. - Worked alongside Prozone support to improve video a

DIRECTOR OF OPERATIONS

Miami University

Jan 2013 - Jan 2014 (1 year 1 month)

Oversaw admissions documentation for freshmen, ensuring NCAA clearance and student-athlete readiness. Coordinated team travel logistics for a stress-free season experience. Managed the JumpForward recruiting database, maintaining 100% NCAA compliance. Developed market data for summer camps, boosting attendance through targeted promotion. Acted as the main contact for game day operations, improving experiences for athletes and staff.

CLIENT CARE REPRESENTATIVE

Alorica

Jan 2011 - Jan 2013 (2 years 1 month)

Achieved #1 Sales Professional status for three months by meeting customer needs with integrity. Offered compassionate support for inquiries, billing, and payment requests while promoting AMEX products. Analyzed customer profiles for personalized product recommendations. Acted as Relationship Care Champion, enhancing customer experience and improving team ratings. Co-facilitated training for new hires and updated training materials to strengthen team culture.

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