Gerson Johnson Gayle Analyst

Sr Sales Ops Analyst

VMware Inc

Nov 2018 - Aug 2022 (3 years 10 months)

Creating Excel, PowerBI and CRM reports or dashboard for WW VeloCloud Sales VP or Senior Sales directors. •Work in a consultative role to provide "value-added" insights in the form of analysis, interpretation and advice of campaign reporting •Work in a consultative role to provide "value-added" insights in the form of advice & interpretation, and execution •Continuously improve campaign design and delivery by leveraging any and all analytical tools/techniques at your disposal •Maintain a culture of deal management and control. •Manage pipeline reports and/or dashboards to ensure data accuracy on forecasting Provide various forms of business performance analysis and reporting to the key stakeholders in VeloCloud Sales Leadership. For ex

Team Lead / Business Analyst

DXC Technology

Nov 2016 - Nov 2018 (2 years 1 month)

Collaborate with the Sales Operations organization to define KPIs & automate reporting •Create Excel reports and Dashboards merging data from diverse data sources •Create OBIEE reports & dashboards for the AMER Field/Inside/Sales Ops Organization •Engage in project activity for implementing new Power BI Report and Dashboards Responsible for maintaining service levels, ensuring adequate capacity and people management responsibility. To use motivation as a key driver to ensure performance is achieved in all KPI areas while maintaining a high level of morale at all times. Also required to provide ad hoc project support when needed by the Group. Results-focused leader; specialized in shared service centers. With good written and verbal comm

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Order Manager

Emerson Electric

Dec 2013 - Nov 2016 (3 years)

Functions and Achievements: I was responsible for taking care of customer data requests, working for the production department as an Order Manager. I was also in charge on identifying customer needs and transforming that into requests that the production team could execute. Database Analyst Jr, analyzing and SQL consulting Oracle Databases. Scrum product owner in charge of a data validation and identification project, responsible for creating new development tasks intended to fulfill customer needs, also in charge of analyzing new business prospects as well as receiving customer complaints, suggestions, or requests for new features in combination with the business analysis and development team, identification of future trends, prioritizatio

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Supervisor

Aegis Costa Rica

Jul 2011 - Jun 2012 (1 year)

Functions and Achievements: Direct Report Management for the Customer Service Organization and Project Management Office Responsible for daily workload activities, run backlog reports, move orders and quotes as quickly as possible in order to increase and meet the daily goal. Take any escalation on the process for booking, quoting and quality. Creation of weekly and monthly reports in order to run metrics. Work on Continuous Improvement Plans in order to have our team members align with our expectations. Look for improvement plans in order to find a better way to do the things within the company. Planning and execution plans through our yearly KPIs in order to improve our service levels. Validate current quality data collection methods and

Gerson Johnson Gayle

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