F

Funmilayo Olorunmola

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Lagos, Nigeria

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  • MONIEPOINT
    Adminstrative Assistance
    MONIEPOINT
    Feb 2023 - Current (2 years 5 months)
    In my role at Moniepoint, I handle a blend of customer service and administrative responsibilities. I manage customer inquiries across multiple channels, document and escalate technical issues, and ensure timely follow-up and resolution. I also maintain accurate internal records, update customer information, track issue trends, and support internal reporting efforts. Additionally, I participate in peer learning sessions to improve process efficiency and knowledge sharing. My role requires a high level of organization, attention to detail, and clear communication to ensure both customer satisfaction and operational efficiency.