F

Funmilayo Olorunmola

About

Detail

Lagos, Nigeria

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • MONIEPOINT
    Customer Success Manager
    MONIEPOINT
    Feb 2025 - Aug 2025 (7 months)
    Ensured customer growth and renewals by proactively identifying upsell opportunities (Lead generation). Supported client retention strategies, ensuring ongoing value delivery (Sales development). Developed reports on client health and growth potential (Strategic planning).
  • MONIEPOINT
    Adminstrative Assistance
    MONIEPOINT
    Feb 2023 - Current (3 years 4 months)
    In my role at Moniepoint, I handle a blend of customer service and administrative responsibilities. Coordinated meetings, follow-ups, and tracked prospects and client engagement activities (Prospecting). Managed internal databases to ensure lead accuracy for sales and client support teams (Lead management). Assisted in planning team workflows and scheduling, aligning with strategic planning. I managed customer inquiries across multiple channels, document and escalate technical issues, and ensure timely follow-up and resolution. Maintained accurate internal records, update customer information, track issue trends, and support internal reporting efforts. Participate in peer learning sessions to improve process efficiency and knowledge shar
  • MONIEPOINT
    Customer Support Specialist
    MONIEPOINT
    Feb 2023 - Aug 2025 (2 years 7 months)
    Collected and analyzed customer feedback, providing insights that informed strategic planning for product and process improvements. Partnered with sales and product teams to align support data with business strategy (e.g., identifying high-value customer pain points). Created weekly reports on customer issues and resolutions to help management prioritize resources and plan strategically. Handled inbound customer inquiries, qualifying potential leads and escalating opportunities to sales teams (Lead management). Partnered with the product team to provide insights on customer needs, enabling sales development. Supported cross-selling initiatives by identifying client interest in additional services (Lead generation / Prospecting). De
  • Q
    Public Relations & Data Management Officer
    QUEENS SCHOOL APATA IBADAN OYO STATE
    Nov 2020 - Oct 2021 (1 year)
    Managed prospective student leads and followed up with parents during the admissions process (Lead management / Lead generation). Conducted prospecting outreach to alumni and community partners to drive school visibility (Prospecting / Marketing). Designed and updated databases of leads and prospects, ensuring accurate information for decision-making (Sales development). Assisted leadership in strategic planning for student enrollment and retention.
  • Nigerian Communications Commission
    Tariff Administration & Policy Analyst
    Nigerian Communications Commission
    Oct 2018 - Sep 2019 (1 year)
    Assisted in market research and analysis, supporting policy decisions (Marketing / Strategic planning). Contributed to data management of operators tracking leads and stakeholders in telecom projects (Lead management). Engaged with external stakeholders and operators, building professional relationships (Prospecting). Reviewed telecom tariff proposals and ensured alignment with national regulatory frameworks. Conducted market research to support data-driven policy recommendations, leveraging marketing and strategic planning skills to enhance the quality of insights. Engaged with telecom operators and stakeholders on pricing compliance, effectively building professional relationships that fostered collaboration. Drafted and refined pol