F
Funke Ogunbona
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FCT, Nigeria
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Flexible work
Starting at
USD3.13/hour
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Jobs
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- OOffice AdministratorOud Afrique Nigeria LimitedJan 2021 - Current (4 years 5 months)• Designed and implemented efficient administrative workflows, reducing operational bottlenecks and increasing team productivity by 25%. • Spearheaded inventory management, maintaining 98% stock accuracy through regular audits and precise documentation. • Enhanced vendor management by negotiating contracts, achieving cost savings of 15% on office supplies and services. • Planned and coordinated events to boost employee engagement, leading to a 30% improvement in employee satisfaction. • Created digital and physical filing systems that reduced document retrieval time by 20%. • Monitored health and safety compliance, ensuring a 100% adherence rate across operations. • Utilized virtual assistance skills to maintain engagemen
- HAdministrative AssistantHMIC Mines and Energy International LimitedJan 2018 - Jan 2020 (2 years 1 month)• Managed executive calendars and schedules, ensuring 100% on-time coordination of meetings and appointments. • Developed and enforced office policies and procedures, increasing compliance and reducing processing errors by 15%. • Facilitated interdepartmental communication, enhancing collaboration and achieving faster project turnaround times. • Organized company-wide events, ensuring seamless execution of logistics and achieving positive feedback from 95% of participants. • Conducted detailed market research and prepared comprehensive reports that informed strategic decision-making.
- MCustomer Service/Resolution OfficerMTN Nigeria LtdJan 2009 - Jan 2014 (5 years 1 month)• Delivered exceptional customer service, resolving 90% of complaints within the first interaction. • Improved customer satisfaction rates by 20% through consistent follow-up and effective problem-solving. • Trained new team members on CRM tools and processes, boosting team efficiency by 15%. • Documented and analyzed customer feedback, providing actionable insights that enhanced service offerings.
Education
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- CProfessional Certification in General Management, Office & Administrative DutiesCarrington Heritage Center (UK)Jan 2020
- NICT3 CertificateNEW HORIZONS COMPUTER LEARNING CENTERJan 2019
- AMasters in International Affairs and DiplomacyAhmadu Bello UniversityJan 2012 - Jan 2013 (1 year 1 month)
Value-Based Customer Service CertificateMTNAug 2009 - Jan 2013 (3 years 6 months)- YNationalYouth Service Corps (NYSC)Apr 2005 - Jan 2006 (10 months)
- ABachelor of ArtsAhmadu Bello UniversitySep 2002 - Jan 2005 (2 years 5 months)
- NNational Diploma in AccountingNuhu Bamali PolytechnicJan 2000 - Jan 2001 (1 year 1 month)
Projects
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- DData-Driven Decision-MakingMay 2022 - Apr 2025 (3 years)Compile and analyze HR and operational data to provide actionable insights for continuous improvement.