Miguel Martín

Miguel Martín  new_releases

About

Detail

Cross-Functional IT Project Manager | Technical Writing & Training Facilitator
Bogotá, Colombia

Contact Miguel regarding: 
connect_without_contact
Finding mentors
groups
Networking

Timeline


work
Job
school
Education
folder
Project (professional or personal)
flag
Award

Résumé


Jobs verified_user 17% verified
  • T
    Process Documentation Specialist
    The Earth Prize
    Jun 2024 - Current (1 year 4 months)
  • T
    Project Manager verified_user Verified experience
    Timby
    Jun 2023 - Current (2 years 4 months)
    - Worked directly with our clients in governments, the private sector, and the non-profit sector to design and implement projects that improve data collection in difficult environments, particularly in the Colombian Amazon rainforest. This is a B2B SaaS system built with WordPress. - Organized and ran in-person and online training workshops, continuously improving workshop materials and processes. - Led iterative design sessions to enhance project outcomes. - Facilitated training workshops and improved training materials such as user guides to ensure clarity and usability. - Implemented user experience improvements for the TIMBY dashboard and mobile application based on user testing and heuristic evaluations. - Provided general trouble
  • E
    Project Coordinator
    Empower The Barrios
    Nov 2022 - Jun 2023 (8 months)
  • T
    Customer service manager
    TIENDITA VIRTUAL
    May 2020 - Jul 2022 (2 years 3 months)
  • D
    News assistant
    DIARIO EL AVANCE
    Nov 2018 - Mar 2020 (1 year 5 months)
    Worked along the editorial committee writing articles, proofreading, and researching information for our press Social media management Photo editing and graphic design Performed miscellaneous job-related duties as assigned
  • f
    Executive & Technical Support public Remote experience
    freelance
    Nov 2016 - Current (8 years 11 months)
    • Document preparation • Tech support and process improvement for back-office teams and end users • Project management and product support for software development teams • Workspace & website administration • Training facilitation • Managing and evolving documentation, including knowledge base, SOP writing, and user guides • Other diverse business tasks as assigned, such as sourcing freelancers and general team coordination. Additionally, I utilized HubSpot as one of the technologies in my toolkit, enhancing my ability to streamline processes and improve communication across teams.
Education verified_user 0% verified
  • C
    Scrum Foundation Professional Certification - SFPC™
    CertiProf International
    May 2024 - Current (1 year 5 months)
  • Project Management Institute
    Fundamentals of Waterfall Project Management public Remote experience
    Project Management Institute
    Apr 2023
  • Project Management Institute
    Fundamentals of Agile Project Management
    Project Management Institute
    Apr 2023
  • Cisco Networking Academy
    Cisco CCNA public Remote experience
    Cisco Networking Academy
    Feb 2022 - Current (3 years 8 months)
  • Universidad Central  de Venezuela
    Licentiate degree, Sociología
    Universidad Central de Venezuela
    Jan 2018 - Dec 2019 (2 years)
  • Andrés Bello Catholic University
    Licenciate degree economics
    Andrés Bello Catholic University
    Oct 2017 - Dec 2018 (1 year 3 months)
  • I
    English Course
    Institute of Bilingual Teaching (IBT)
    Feb 2013 - Jul 2015 (2 years 6 months)
Projects (professional or personal) verified_user 25% verified
  • Stay International
    Digital Transformation and Tech Implementation for PM Firm verified_user Verified experience
    Stay International
    Jul 2023 - Oct 2023 (4 months)
    Implementation Consulting for improving operations for a full service international Property Management firm that managed hi-tech hotels and property developments in Colombia and the U.S. - Regular process documentation and issue tracking using Jira and Confluence - General troubleshooting and tech support to remote team members and clients - Managed and developed Knowledge Base, consulting Knowledge Base of partner technology vendors (Operto, Guesty, WordPress, HubSpot), managing support tickets with our vendors and ensuring service delivery - Developed extensive technical and operational documentation such as: Employee Handbooks and SOPs - Continuous analysis of business processes and workflows, developing solutions with cross-functional
  • S
    E-Learning Platform for Legal BPO Firm public Remote experience
    Syndicate Legal Group
    Jun 2023 - Sep 2023 (4 months)
    Managed the website development project for slguniversity.com a skills learning platform for LatAm legal professionals using WordPress LMS. - Planning and design phase - Oversaw the staffing process - Managed the web development process with the developers and collected iterative feedback from users and clients - General troubleshooting and administration of the resulting eLearning platform - Trained instructors and clients on the use of the platform, developing documentation such as user guides and troubleshooting information - Collaborated with the marketing team for campaign development
  • T
    Project Management for Mobile App Company
    Timby
    Jun 2023 - Jan 2024 (8 months)
    Working directly with our clients in governments, the private sector, and the non-profit sector to design and implement projects that improve data collection in difficult environments, particularly in the Amazon rainforest. - This is a B2B SaaS custom system built with WordPress and using Mapbox for the mapping features. An Android app is designed, developed and implemented for end users to submit data to the internal system. - Project iterative design sessions with clients and relevant stakeholders - Issue and UX improvements tracking and discussion with a development team - Facilitated training workshops and improved training materials such as user guides and technical documentation - Regular Executive level project reports and demo pre
  • I
    ITIL certificate
    Jan 2023 - Current (2 years 9 months)
Awards verified_user 0% verified
  • E
    EF SET English Certificate (C2 Proficient)
    EF Education First
    Feb 2022