Jorge Vera
About
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Project Manager & IT Specialist
Orizaba, Veracruz, Mexico
Résumé
Jobs
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Process & Improvement ManagerWe WhitenSep 2024 - Current (1 year 11 months)In a fully remote environment, spearhead strategic initiatives to optimize workflows, enhance productivity, and improve cross-departmental collaboration. • Increased trainer capacity by 200% through scalable strategies that reduced burnout and improved efficiency. • Designed and implemented a high-impact retention program, increasing team retention from 30% to 80% in a single quarter. • Supported the onboarding/offboarding process and contributed to workflow automation across departments.- GProject & Improvement ManagerGrupo Cultural VeracruzanoDec 2022 - Current (3 years 8 months)Led key educational initiatives to improve student outcomes and streamline operational processes, leveraging Agile and Waterfall methodologies. • Redesigned and implemented an attendance tracking system, improving record accuracy by 20% and reducing absences by 15%. • Managed projects utilizing tools like Google Workspace and Jira, ensuring timely execution and resource optimization. • Collaborated with multidisciplinary teams to address community needs and drive continuous improvement.
- SInternal SupervisorSecundaria Instituto PatriaJul 2020 - Dec 2022 (2 years 6 months)Directed cross-functional teams to optimize resource allocation, enhance operational efficiency, and improve team performance. • Implemented control systems using Google Sheets, Tableau, and Pandas, reducing the debtor margin by 40% through data-driven insights. • Mentored and guided staff, achieving a 30% improvement in overall performance through structured training and leadership. • Spearheaded the redesign of workflows and implemented KPIs to track and enhance team output.
Education
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- GGoogle Certified Project ManagerApr 2024 - Oct 2024 (7 months)
- GGoogle Certified Data AnalystJun 2023 - Dec 2023 (7 months)
- Bachelor of Science in Software EngineeringUniversidad VeracruzanaAug 2020 - Dec 2023 (3 years 5 months)
- Bachelor of LawsUniversidad VeracruzanaAug 2015 - Jul 2019 (4 years)
Projects (professional or personal)
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- FMobile App for Student EnrollmentFreelance IT ConsultantDec 2023 - Nov 2024 (1 year)Led the development of a mobile app that increased administrative efficiency by 30% through seamless database integration and user-friendly design.
- FWhatsApp Bot for Maintenance SupervisionFreelance IT ConsultantJul 2023 - Oct 2023 (4 months)Designed and developed an AI-powered OCR tool, a Scrum sprint Created an AI chatbot to automate task Led the development of a mobile that
- FOCR & AI Document Processing ApplicationFreelance IT ConsultantDec 2022 - Jun 2023 (7 months)Designed and developed an AI-powered OCR tool, reducing manual processing time by 50%. Coordinated a Scrum team, ensuring timely sprint completion and stakeholder alignment.