Fabiola Segura Front-End Web Developer

E

MARKETING TECHNOLOGY DATA SPECIALIST

Excel SoftSources, Palo Alto Networks

May 2022 - Current (4 years 1 month)

- Specialist in charge of data QA and hygiene of Marketing and Sales leads for their import to Marketo. Campaign creation in Salesforce. Processing of larger data as part of Palo Alto’s Major Events that take place throughout the year. - Daytime Queue Owner as operations are shared with India based peers.

C

DEPLOYMENT SPECIALIST

Cheetah Digital, Citi Bank

Nov 2020 - May 2022 (1 year 7 months)

- Specialist in charge of the entire Campaign cycle from handoff with the Agency to Deployment Confirmation. Including setups, QA, testing in multiple environments and deployment. Experience with audience logic filtering and tables, code manipulation. - Assisting the Client with outside the role tasks related to Data Analysis, Management and Reporting.

ADVANCED SERVICES ANALYST SUBJECT MATTER EXPERT

Concentrix, Cisco

Mar 2019 - Nov 2020 (1 year 9 months)

- Top Performer Project Coordination for Cisco USA, Canada and LATAM. Working alongside Project Managers and Coordinators to process contracts, perform project maintenance, deal validations, purchase order creations and processing sales bookings. - SME support to the Team and internal Cisco employees with project concerns and case escalations. Pioneer for the Backlog Control Team.

Q

Team Lead

Qualified Solutions of CR

Sep 2018 - Feb 2019 (6 months)

Member of Leads Team in charge of +40 data entry processors in rotating schedules and 24/7 operations for temporary Pre-Open Enrollment Renewals Team and Regular New Sales Department for a Company in the USA Insurance Industry.

CLIENT MEMBERSHIP REPRESENTATIVE I, ANALYST

Experian Services Costa Rica

Aug 2016 - Jan 2018 (1 year 6 months)

- Top performer, risk prevention auditor for actively reporting consumer credit information Companies throughout the USA. FCRA for CRA certified. - Supported with training, nesting and mentoring for new hires.

SENIOR INVESTIGATOR

Amazon

Oct 2014 - Jul 2016 (1 year 10 months)

- Vendor Chargeback Dispute Management, Back Office: Small orgs (UK, DE, FR, IT & ES). Subject Matter Expert for Vendor Contact Cases and Disputes. On-boarding specialist for new hire investigators. QA pioneer and process improvement specialist. - Engagement Team: Graphic Designer and Product Branding for SJO10.

C

CUSTOMER SERVICE

Sykes, Capital One Bank

Apr 2012 - Oct 2014 (2 years 7 months)

Initial experience in the Customer Services industry as Customer Service Rep, promoted to Spanish Specialty Operations and later on to Account Supervisor in which I oversaw +200 agents in rotating schedules and 24/7 operations both Customer Service and Account Specialists. On-Site Escalations & Subject Matter Expert for the Account Specialists Team.

Fabiola Segura

About

Detail

Timeline

Résumé

Fabiola Segura new_releases

About

Detail

Fabiola Segura