Francisco Sandoval

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Software engineer

Cloudpay

Jan 2022 - Jan 2023 (1 year 1 month)

- Back-end development using Java (Maven, Spring, Hibernate, JUnit, Mockito). - Front-end development using Vue.js / JavaScript / Bootstrap - SQL and NoSQL. RESTful web services. Docker / Kubernetes usage

Technical support team lead

Uscreen

Jun 2021 - Jan 2022 (8 months)

Tier 2 - Technical support specialist

Uscreen

Apr 2021 - Jun 2021 (3 months)

Tier 1 - Technical support specialist

Uscreen

Aug 2020 - Apr 2021 (9 months)

- Domain name setup / CNAME setup and installing SSLs. Customization and troubleshooting of HTML / CSS / Javascript / Liquid. Reporting on PostgreSQL database. API endpoints setup and troubleshooting. Web-hooks setup and troubleshooting - Live streaming setup and troubleshooting. OTT apps troubleshooting. Escalating bug issues to the product team on Github / Jira. Helping customers with setup and on boarding as needed. - Intercom and Zendesk ticket management. Troubleshoot integrations with Google Analytics, Google Tag Manager, Zapier, Mailchimp, Facebook Pixel, Hotjar, Profitwell, Refersion, Rewardful, Drip

Java developer

3MEDS

Sep 2019 - Aug 2020 (1 year)

- Java developer / IT business analyst. Development of code using Java. (Java 6-8, Maven, Spring, Eclipse, IntelliJ). Participation in Scrum team activities/ceremonies. (Jira, Daily Stand Up, Sprints with Scrum Master and Product Owner) - Collaboration in designing, building, testing, and maintaining APIs or any other server side application. Gather and document technical requirements. Understand cross functional processes and work closely with other processes on solution integrity. - Aide in defect resolution through troubleshooting. Receive feedback and work with stakeholders to continuously improve the applications. Support application servers (Tomcat, Redhat) Resolution of tickets for the application supported.

Process specialist for master data management

3MEDS

Feb 2017 - Sep 2019 (2 years 8 months)

- Master data super user + SAP IDM process roles request + SAP PR1, QR5, UR5 + SAP countries deployments support + New users training and guidance in SAP - Service lead for global material tickets. HPALM PIT and UAT Tester and Defects. PIT2 Support in St Paul, MN for Variant Configuration. Jan 2018. PIT3 Support in St Paul, MN for Variant Configuration. April 2018 - SQL support for reports. Visual Basic support for Excel tools. Global MDM SharePoint deployment and maintenance. Process mapping and improvement. SCRUM Meetings done in JIRA.

Senior master data management process analyst

3MEDS

Jul 2016 - Feb 2017 (8 months)

- Responsible to deploy process change management linked to MDM process modifications + Routine MDM governance standard update communication + Transitioned MDM processes linked with formal migration methodology - Responsible for the MDM new employee on-boarding. Direct participation in new hire candidate screening, interview and selection process. Responsible for oversight of the MDM Lean Management System (LMS 2.0) - Project lead of project management pillar for GSC CR MDM. SCRUM Meetings. Continuous improvement leverage between global service centers. Basic SQL Support for reports. Change management application. Process mapping and improvement

Master data analyst

3MEDS

Nov 2015 - Jul 2016 (9 months)

- Setup of SKUs for finished products, semi-finished products, generic materials, raw materials, etc. Analysis and cleansing of data from legacy systems and SAP. Creation of automation tools to reduce process time waste and improve efficiency. - Creation of SOPs to standardize processes. LMS tier 1 analysis to reduce waste and issues. Data analysis of recurring issues and plan actions to solve problems. - Global community Project Management Pillar buddy. SharePoint administrator

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Master data analyst

Kimberly

Feb 2015 - Nov 2015 (10 months)

- Master Data OTC Analyst for Brazil, managing the data of clients and materials for the region: Creation and alteration of clients data - Clients global hierarchy linkage and audit. Creation of finished products SKU and alteration of data of materials. - Reports of clients and materials. Reports of costs. Metrics and workflow analysis. Implementation of EMMA Y100 for Brazil Development of projects, to improve the efficiency of different procedures.

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Pasante

Instituto Nacional de Estadística y Censos (INEC)

Jul 2014 - Nov 2014 (5 months)

- Internship developing financial procedures manuals for the National Institute of Statistics and Census of Costa Rica (INEC)

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Volunteer

AIESEC no Brasil

Dec 2013 - Feb 2014 (3 months)

- Making activities for children in need. - Raising awareness about the care centers. - Expanding cultural knowledge of Costa Rica to foreign people.

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CMO

Stolas Hostel

Aug 2012 - Aug 2015 (3 years 1 month)

- Stolas is a new hostel and rooming house located in Los Yoses, San Jose, Costa Rica. Conveniently located in the city, Stolas is equipped to provide every service and amenity required by backpackers and tourists visiting Costa Rica; - The ideal hostel for those who seek the perfect combination between rest and leisure. The hostel's size makes it easy for our staff to personally tend to your needs; - Its owners, three young Costa Rican entrepreneurs, can guarantee that you will not forget your stay in San Jose.

Francisco Sandoval

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Francisco's behavioral traits
Francisco's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.