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Fru Tinga

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Texas, United States
Contact Fru regarding: 
Flexible work
Starting at USD18/hour
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Résumé

Jobs verified_user 0% verified
  • D
    IT Support Technician / Help Desk Analyst
    Daichi Sankyo HCLTech
    Nov 2023 - Oct 2024 (1 year)
    • Delivered Tier 1 & 2 technical support for desktops, software, VPN, and application access across 300+ users. • Supported remote environments using Citrix and VMware Horizon; reset profiles and maintained session stability. • Resolved Office 365, Outlook, Teams, and VPN access issues, including email sync and MFA setup. • Managed password resets, group policy issues, and user provisioning via AD and Azure. • Used ServiceNow to track tickets and ensure resolution in alignment with SLA standards. • Leveraged call management skills to effectively respond to user inquiries via phone and email, ensuring clear and accurate communication. Additionally, utilized CRM tools to track interactions, document issues, and escalate complex prob
  • L
    IT Support Specialist / Desktop Support
    Land Masters
    May 2021 - Nov 2023 (2 years 7 months)
    • Provided hardware/software support for in-office and remote staff using Jira-based issue tracking. • Installed and configured software and printers, performed imaging, and deployed laptops/desktops. • Supported SQL-related backend functionality for dental systems (Dentrix, Dexis) and HL7 interfaces. • Maintained asset inventory and updated records for all IT deployments and changes. • Trained end users on software usage and performed remote onboarding, while also managing customer inquiries related to billing templates and application formatting to enhance user experience and support.
  • Innovative Solutions
    Technical Support Representative
    Innovative Solutions
    Jun 2020 - Apr 2021 (11 months)
    • Offered technical support via phone, chat, and remote tools to troubleshoot Windows, Office apps, and system performance. • Assisted with VPN setup, user access, password resets, and basic malware troubleshooting. • Logged issues in ServiceNow, documenting repeat problems to improve team efficiency and reduce downtime. • Helped improve first-call resolution rates through excellent communication and step-by step support.
Education verified_user 0% verified
  • C
    CompTIA Network+
    Apr 2017 - Nov 2017 (8 months)
  • University of Buea
    Bachelor of Science
    University of Buea
    Jun 2012 - Dec 2015 (3 years 7 months)