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Fru Tinga

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Texas, United States
Contact Fru regarding: 
Flexible work
Starting at USD18/hour
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Résumé

Jobs verified_user 0% verified
  • D
    IT Support Technician / Help Desk Analyst
    Daichi Sankyo HCLTech
    Nov 2023 - Oct 2024 (1 year)
    • Delivered Tier 1 & 2 technical support for desktops, software, VPN, and application access across 300+ users.
    • Supported remote environments using Citrix and VMware Horizon; reset profiles and maintained session stability.
    • Resolved Office 365, Outlook, Teams, and VPN access issues, including email sync and MFA setup.
    • Managed password resets, group policy issues, and user provisioning via AD and Azure.
    • Used ServiceNow to track tickets and ensure resolution in alignment with SLA standards.
    • Leveraged call management skills to effectively respond to user inquiries via phone and email, ensuring clear and accurate communication. Additionally, utilized CRM tools to track interactions, document issues,
  • L
    IT Support Specialist / Desktop Support
    Land Masters
    May 2021 - Nov 2023 (2 years 7 months)
    • Provided hardware/software support for in-office and remote staff using Jira-based issue tracking.
    • Installed and configured software and printers, performed imaging, and deployed laptops/desktops.
    • Supported SQL-related backend functionality for dental systems (Dentrix, Dexis) and HL7 interfaces.
    • Maintained asset inventory and updated records for all IT deployments and changes.
    • Trained end users on software usage and performed remote onboarding, while also managing customer inquiries related to billing templates and application formatting to enhance user experience and support.
  • Innovative Solutions
    Technical Support Representative
    Innovative Solutions
    Jun 2020 - Apr 2021 (11 months)
    • Offered technical support via phone, chat, and remote tools to troubleshoot Windows, Office apps, and system performance. • Assisted with VPN setup, user access, password resets, and basic malware troubleshooting. • Logged issues in ServiceNow, documenting repeat problems to improve team efficiency and reduce downtime. • Helped improve first-call resolution rates through excellent communication and step-by step support.
Education verified_user 0% verified
  • C
    CompTIA Network+
    Apr 2017 - Nov 2017 (8 months)
  • University of Buea
    Bachelor of Science
    University of Buea
    Jun 2012 - Dec 2015 (3 years 7 months)