Senior manager with solid, deep experience in Program/Project Management, Service Delivery, Operations and Customer Support for Telecom and IT/Software companies. Led telecom, software development and IT projects in the Telecom, Consumer Experience & Entertainment, E-commerce, Smart Infrastructure Solutions, Government, Insurance, Education and Gaming industries among others. Solid technical background combined with sound expertise in Program/Project Management and Operations allows driving complex programs to successful completion from start to finish. Passionate about Cybersecurity. Advocates for the application of security best practices in Agile and the software development process. Proven ability coordinating and supporting multidisciplinary, geographically dispersed teams. Coaching project teams in best practices for Scrum and Agile. Strong focus on customer satisfaction. Facilitates effective communication between multiple project stakeholders. Spanish (mother tongue). Full working proficiency of English. Basic knowledge of Portuguese. Learning Italian (beginner). Italian citizenship.