Francisco Montoya Martinez Operational Success Sr. Manager

Operational Success Sr Manager - LATAM

Stibo Systems

May 2021 - Oct 2022 (1 year 6 months)

- Responsible for PMO Practice for LATAM, I had 3 Project Managers to support implementations in LATAM, plus I assigned projects as Project Manager - As Project Manager, I supported projects with the following activities: SOW writing and translation to Spanish or Portuguese Understanding of SOW among Client and Internal Teams Project Kickoff (Internal – External) - Project Charter Project Checkpoint (External & Internal) Detailed Project Plan Project Budget Control - Definition of Acceptance Criteria Definition of Critical Path Based on SOW, Invoices submission and collection Risk Matrix / Escalation Matrix - Change Request to adjust scope Project Lessons Learned Project Closure

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General Manager – Entrepreneurship

Corporativo DEAL

Apr 2017 - Dec 2019 (2 years 9 months)

- I was responsible to define portfolio of services and estimated market share. I was responsible to define Services Prices and Operational Cost. I was responsible to develop clients and contacts - Accounts served: Multicar, Alimexsa, Seguros Metlife, AMCO Seguridad, Datasys,

Regional Services Manager

Nice Systems Ltd

Mar 2015 - Apr 2017 (2 years 2 months)

- Responsible for PMO Practice for LATAM - Northern Cone, I had 1 Project Manager to support implementations, plus I assigned projects as Project Manager - As Project Manager, I supported projects with the following activities: - Capture Project Requirements SOW writing and translation to Spanish or Portuguese Understanding of SOW among Client - Project Kickoff (Internal – External) Project Charter Project Checkpoint (External & Internal) - Detailed Project Plan Project Budget Control Definition of Acceptance Criteria Definition of Critical Path Risk Matrix - Escalation Matrix Change Request to adjust scope Project Lessons Learned Project Closure

Client Solutions Executive

IBM

Jul 2013 - Mar 2014 (9 months)

- I was responsible for the Solution Strategy of highly complex Information Technology Application Services in Mexico Main responsibilities: •I was responsible for the Solution Strategy of highly complex Information Technology Application Services in Mexico Accounts served: Grupo Saltillo, VW Total Contracts Value: ~ 3.4 MUSD CSAT: 4.8

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IT Director – Independent

Rapyscan Systems

Jul 2012 - Apr 2013 (10 months)

- As Project Manager, responsible during the design phase of National Security Project. - Capture Project Requirements Project Checkpoint (External & Internal) Detailed Project Plan Project Budget Control - Risk Matrix Escalation Matrix Main responsibilities: •As Project Manager, responsible during the design phase of National Security Project. ▪Capture Project Requirements ▪Project Checkpoint (External & Internal) ▪Detailed Project Plan ▪Project Budget Control ▪Risk Matrix ▪Escalation Matrix Accounts served: IRS Mexico (SAT) Total Contract Value: ~ 900 MUSD CSAT: 4.8

Service Director – independent

Intergrupo

Sep 2011 - Jun 2012 (10 months)

- As Project Manager, responsible to delivery services to clients in Mexico Capture Project Requirements Project Budget Control Escalation Matrix

Sr. Project Manager

Dell

Sep 2008 - Aug 2011 (3 years)

- As Project Manager, I was responsible to support Americas & Europe projects, I supported projects with the following activities: - Capture Project Requirements Understanding of SOW among Client and Internal Teams Project Kickoff (Internal – External) Project Checkpoint (External & Internal) - Detailed Project Plan Project Budget Control Definition of Acceptance Criteria Definition of Critical Path - Risk Matrix Escalation Matrix Change Request to adjust scope - Project Lessons Learned Project Closure Main responsibilities:

Francisco Montoya Martinez

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