Freeya Nicole Silva Paggao - Dulaca

Freeya Nicole Silva Paggao - Dulaca

About

Detail

Bacolod, Western Visayas, Philippines
Contact Freeya regarding: 
work
Full-time jobs
Starting at USD1.5k/month
Flexible work
Starting at USD9/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Hireaway
    Customer Service Associate, Signifyd Fraud Specialist, Truly Custom Jewelry Specialist
    Hireaway
    Jan 2022 - Current (4 years 9 months)
    Clients: Grown Brilliance, Von Diamonds, Clean Origin, Bespoke Jewels
    • Managed payments, billing, crediting, refunds, and client information using CRM tools.
  • Simple.biz
    Lead Generation Specialist - Simple
    Simple.biz
    Jul 2025 - Aug 2026 (1 year 2 months)
    Cold-Calling prospect customers from US and Canada
    • Connect with prospective clients to identify and qualify needs, answer initial questions, and determine interest in products or services.
    • Engage potential customers via phone, email, and other channels to schedule qualified appointments for the sales team.
    • Maintain accurate customer information, follow up with prospects, and facilitate the transition from initial contact to the sales process.
  • T
    Intern Team Lead, Real-Time Escalations Support, Floor Support, Customer Service Associate, Technical Support Representa
    Transcom Worldwide PH – Bacolod
    Jan 2018 - Jan 2022 (4 years 1 month)
    • Intern Team Lead – Comcast Repair and Sales (Managed accounts receivable, disputes, credits, payments, and payment arrangements using ACSR CRM tool)
    • Real-Time Escalations Support
    • Floor Support – West Care Repair Department
    • Customer Service Associate
    • Technical Support Representative
  • C
    Advanced Repair Representative, Technical Support Representative
    Convergys Bacolod
    Jan 2016 - Jan 2018 (2 years 1 month)
    • Advanced Repair Representative (1 year, 3 months)
    • Technical Support Representative (7 months)
  • H
    Pre-Service Teacher
    Himamaylan National High School
    Jan 2015 - May 2015 (5 months)
    High School English Department (4 months)
  • L
    Sangguniang Kabataan Member, Representative to the Provincial SK Federation
    Local Government Unit of Kabankalan City – Brgy. III
    Jan 2010 - Jan 2016 (6 years 1 month)
    Local Government Unit
Education verified_user 0% verified
  • W
    Bachelor of Science in Secondary Education – Major in English
    West Visayas State University – Himamaylan Campus
    Jan 2012 - Jan 2016 (4 years 1 month)