F
Fredy José Silvera Marchena
About
Detail
Business administration
Atlántico, Colombia
Résumé
Jobs
verified_user
50% verified
- TTforce Freight verified_user Verified experienceJun 2024 - Jan 2026 (1 year 8 months)As an integral part of Tforce Freight, I honed my expertise in accounts payable and receivable, bookkeeping, and financial reporting, ensuring accurate and timely processing of invoices and payroll. My role involved extensive use of Microsoft Excel and QuickBooks for data analysis and financial management, which streamlined our operational workflows. I effectively managed a portfolio of accounts, maintaining constant communication with clients through phone and email to resolve payment and invoice discrepancies, thereby enhancing customer satisfaction and operational efficiency. Additionally, my experience with CRM tools, although not directly relevant, has contributed to my understanding of customer relationship management, further support
BPOTax TransfersOct 2022 - Current (4 years 1 month)As a BPO professional, I excelled in various roles, primarily focusing on sales and customer engagement. My responsibilities included managing sales pipelines, utilizing CRM tools like Salesforce and HubSpot to enhance customer relationships and drive B2B sales. I effectively analyzed data to inform business development strategies, ensuring optimal sales conversion rates. Additionally, I provided operational support and administrative assistance, streamlining workflows and scheduling to improve efficiency. While I have not directly worked in insurance administration, my willingness to learn and ability to quickly adapt to new concepts and systems will enable me to effectively contribute to this area if needed. My proficiency in data reporti
Projects (professional or personal)
verified_user
0% verified
- Stormwind LLCWiseVAs - Virtual AssistantsJan 2026 - Current (10 months)Accounts receivable