Fredi Noe Andrade Valenzuela

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Maintenance Manager

Harmon Hall Educator:

Jan 2015 - Apr 2021 (6 years 4 months)

In my role as an ESL teacher, I taught English to students of all ages, from kids to adults, across all proficiency levels from A1 to C1 based on the CEFR scale. After a year, I was promoted to Academic Coordinator. In this role, my responsibilities included ensuring high-quality classes, training teachers, monitoring grades, and overseeing student performance to retain students. Later, I advanced to the position of Director within the same institute. As a Director, I managed financial matters, such as payroll, budgeting, and invoicing. Additionally, I oversaw a student body of 324, handled new student enrollment, managed inventory, and worked towards achieving KPI goals. This role provided me with valuable administrative experience. Throug
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Teleperformance

Apr 2013 - Jan 2015 (1 year 10 months)

In my previous role, my main responsibility was to provide exceptional customer service by addressing customer inquiries and resolving technical issues. I was later promoted to a Team Leader position, where I oversaw 12 employees, assisted them with complex customer issues, monitored their calls, and handled refunds when needed.
Customer Service Agent

Vonage

I taught students of all ages and Coordinator for 7 years.
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Concierge Property Manager

Birdwatch PBC

Education 0% verified

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