F
FREDERICO V GONZALES
About
Detail
Metro Manila, Philippines
Résumé
Jobs
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Product Support AnalystWorkatoAug 2021 - Current (5 years 3 months)- supports automations in Workato.- ISenior Web EngineerING Business Shared Services IncMay 2019 - Aug 2021 (2 years 4 months)
- FBridge SE / ProgrammerFujitsu (WeServ)Apr 2017 - May 2019 (2 years 2 months)- translate documents from Japanese and coordinate vital information with Japan and Manila members. Develop applications for Japanese Enterprise with line of business in credit card, telco and security.
- Tier 2 LeadSutherland Global ServicesNov 2015 - Apr 2017 (1 year 6 months)– provide Tier 2 escalation support for GoDaddy's Web Hosting Technical Support agents, leveraging my expertise in WordPress to resolve complex issues. Additionally, I train team members on web hosting products and serve as a Subject Matter Expert (SME) for web technologies, ensuring the team is equipped with the knowledge and skills to deliver exceptional customer service.
- USoftware EngineerUT Leading Inc,Jun 2015 - Oct 2015 (5 months)– develop Python scripts for data management and process automation of CAD for Automobiles using ANSA software.
- ATest SpecialistAIG Shared Services IncMar 2014 - May 2015 (1 year 3 months)– perform independent testing for all insurance applications. Provide estimates, make sure that it adheres to software development policies by creating test scripts, executing testing, and authoring test artifacts.
- SWeb developerSalmat Services Inc,Mar 2012 - Mar 2014 (2 years 1 month)– develop and support web applications for contact centers. Assigned in supporting reporting tools for contact centers.
- PWeb DeveloperPhilippine Dealing System Holdings Corp,Apr 2009 - Mar 2012 (3 years)– assigned development on WordPress and support on the company website, and various web applications for financial reports. Cozycot – handled forum websites and maintained other website pages. Developed and designed social network micro sites.
- TSoftware EngineerTokyo Kyoso Computer Inc.,Nov 2005 - Nov 2008 (3 years 1 month)– responsible on programming windows based application using MS Access and develop web applications using PHP and J2EE
Education
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- General Orientation Course on Information TechnologyAssociation for Overseas Technical ScholarshipApr 2006 - Mar 2007 (1 year)
- Java Application Development oriented on Japanese EnterpriseAssociation for Overseas Technical ScholarshipFeb 2006 - Mar 2007 (1 year 2 months)
- Bachelor of ScienceAdamson UniversityJun 2001 - Mar 2005 (3 years 10 months)
Projects (professional or personal)
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- WWorkato AutomationsJun 2020 - Current (6 years 5 months)created Bots for Slack and automated processes like Business Continuity Plan and Filing of leaves and expenses. Built the dashboard page for ING Philippines' mobile banking application using JavaScript and Polymer/Lit-Element, focusing on seamless user experience. Designed and developed company websites for pds.com.ph and isupportworldwide.com using WordPress as the CMS, ensuring a user-friendly and responsive design. Developed and executed test scripts for system integration projects at Japan, ensuring the reliability and functionality of insurance a
- MMobile Banking DashboardMar 2019 - Apr 2020 (1 year 2 months)
- CContact Center ReportingMar 2013 - Aug 2014 (1 year 6 months)
- WWordPress Website DevelopmentMar 2010 - Aug 2012 (2 years 6 months)
- BBidding System SupportJun 2008 - Nov 2009 (1 year 6 months)
- CCost Management SystemJun 2008 - Aug 2009 (1 year 3 months)
- DDatabase MaintenanceJun 2008 - Jun 2009 (1 year 1 month)